Account Manager

Everbridge

. Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, with a focus on retention, renewal, and expansion of accounts. Proficient in utilizing CRM tools like Salesforce.com to drive customer satisfaction and meet sales objectives.

Highest-signal resume keywords

Customer Relationship ManagementSales Quota AchievementAccount ManagementSalesforce.com ProficiencyTechnical Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales EngineeringCustomer Satisfaction PromotionAccount Review SchedulingService Escalation ManagementProduct Utilization Expansion

Soft Skills

Strong Presentation SkillsOrganizational SkillsPlanning SkillsExcellent Communication SkillsMotivated Self-Starter

Tools & Technologies

Salesforce.com

Industry Keywords

Customer Needs AssessmentBusiness Requirements UnderstandingService Case Activity ReviewVertical-Focused ExpertiseEverbridge Products Knowledge

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
Effectively expand customer utilization of the products and services via professional services.
Maintain awareness of the customer environment and promote alternative products or services as solutions.
Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
Proactively schedule regular account reviews with customers.
Share best practices and help maximize the value of products and services to customers.
Become a recognized expert in the assigned vertical-focused customer base.
Maintain subject matter expertise in Everbridge products.
Represent understanding of customers' businesses, strategy, and operations.
Consistently and effectively use CRM (Salesforce.com).
Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
Own retention and renewal of existing accounts, drive customer satisfaction and successful platform deployment, and expand Everbridge Communications software usage.

Requirements

What you’ll need

BS or BA in a relevant field.
Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
Verifiable history of meeting and exceeding sales quotas.
Demonstrable skills in promoting and maintaining customer satisfaction.
Superior work ethic and the ability to work independently or as a team.
Strong presentation, organizational, and planning skills.
Excellent verbal and written communication skills.
Solid technical acumen.
Must be motivated & energetic self-starter.
Ability to work in a high-paced, results-oriented environment.

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements
Variable compensation may be included