Account Manager

Everbridge

. Retain and renew existing customer accounts .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship development, with a strong focus on customer satisfaction and successful deployment of Everbridge products. Proven ability to meet sales quotas and expand product utilization through strategic collaboration and technical acumen.

Highest-signal resume keywords

Account ManagementCustomer Relationship DevelopmentSalesforce.com CRMSaaS Product ExperienceCustomer Satisfaction Promotion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementTechnical AcumenBusiness Continuity PlanningDisaster RecoveryIncident Communications

Soft Skills

Strong Presentation SkillsOrganizational SkillsPlanning SkillsExcellent Communication SkillsMotivated Self-Starter

Certifications & Qualifications

BS or BA in Relevant Field

Industry Keywords

Telecommunication ServicesEmergency ManagementSecurityCustomer UtilizationProfessional Services

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Retain and renew existing customer accounts
Develop strategic relationships at multiple levels within customer accounts
Understand customers’ businesses and service requirements to align Everbridge products
Ensure customer satisfaction and successful platform deployment
Expand Everbridge products into new business units and use cases
Proactively manage accounts over the phone and in person
Cultivate customer relationships by assessing needs, understanding requirements, and managing expectations
Identify expansion opportunities and collaborate with sales to close additional product or service opportunities
Expand customer utilization through professional services
Review customer usage and service cases to identify and mitigate potential escalations
Act as an escalation point for Technical Support
Schedule regular account reviews
Share best practices and maximize product and service value
Maintain expertise in the assigned vertical, Everbridge products, and customers’ business strategies and operations
Use Salesforce.com CRM consistently
Meet or exceed renewal and growth sales objectives and monthly KPIs

Requirements

What you’ll need

BS or BA in a relevant field or applicable experience
Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience
Verifiable history of meeting and exceeding sales quotas
Demonstrable skills in promoting and maintaining customer satisfaction
Superior work ethic and ability to work independently or as a team
Strong presentation, organizational, and planning skills
Excellent verbal and written communication skills
Solid technical acumen
Motivated and energetic self-starter
Ability to work in a high-paced, results-oriented environment
Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable

Benefits

Comp & perks

Equal Employment Opportunity
Full-time employment commitment