Associate Account Manager

Everbridge

. Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing expectations .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, with a focus on understanding business requirements and promoting product utilization. Proven ability to meet sales objectives and enhance customer satisfaction through effective communication and account management.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce.com CRMAccount ManagementCustomer Satisfaction PromotionSales Quota Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementAccount GrowthTechnical AcumenProduct UtilizationRisk Mitigation

Soft Skills

Strong Presentation SkillsOrganizational SkillsPlanning SkillsExcellent Communication SkillsMotivated Self-Starter

Tools & Technologies

Salesforce.comZoom

Industry Keywords

Customer SuccessBusiness StrategyEverbridge ProductsXMatters SuiteKPI Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing expectations
Identify expansion opportunities and collaborate with the sales team to close additional product or service opportunities
Expand customer utilization of products and services via professional services
Monitor customer environments and promote alternative products or services as solutions
Review customer usage and service-case activity to identify and mitigate risk and adoption issues
Act as an escalation point for Technical Support to resolve customer-related issues
Schedule regular customer success reviews
Share best practices and maximize product and service value
Become a recognized expert in the assigned vertical-focused customer base
Maintain subject matter expertise in Everbridge products
Represent understanding of customers’ business strategy and operations
Use Salesforce.com CRM consistently and effectively
Meet or exceed renewal and growth sales objectives and monthly KPIs
Retain and grow existing customer accounts and support successful deployment of Everbridge’s xMatters suite
Proactively manage accounts by phone, email, and Zoom

Requirements

What you’ll need

BS or BA in a relevant field or applicable experience
Minimum of 1-3 years of dedicated, successful sales, account management, sales engineer, or relevant experience
Verifiable history of meeting and exceeding sales quotas
Demonstrable skills in promoting and maintaining customer satisfaction
Superior work ethic and ability to work independently or as a team
Strong presentation, organizational, and planning skills
Excellent verbal and written communication skills
Solid technical acumen
Motivated and energetic self-starter
Ability to work in a high-paced, results-oriented environment

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements