Senior Account Manager

Everbridge

. Support Everbridge's Control Center solution .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $67,200 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and enterprise solution implementation, with a strong focus on customer relationship management and sales growth within the Healthcare sector. Proficient in utilizing Salesforce.com CRM to monitor customer environments and drive service value.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementSales GrowthSalesforce.com CRMHealthcare Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Solution ImplementationQuality ControlBusiness Continuity PlanningDisaster RecoveryIncident CommunicationsTechnical AcumenSales Quota AchievementCustomer Satisfaction PromotionService Escalation ManagementAccount Review Scheduling

Soft Skills

Strong Presentation SkillsOrganizational SkillsPlanning SkillsExcellent Communication SkillsMotivated Self-Starter

Tools & Technologies

Salesforce.com CRM

Industry Keywords

Healthcare AccountsASP ProductsSaaS ProductsTelecommunication ServicesEmergency ManagementSecurity

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Everbridge's Control Center solution
Provide project management and enterprise solution application implementation services
Support design, build, test, and training phases of projects
Operate in a collaborative, team-focused environment
Ensure adherence to quality control and program delivery methodology
Cultivate and maintain ongoing customer relationships
Assess customer needs, understand business requirements, and manage expectations
Identify expansion opportunities and collaborate with sales to close additional product or service opportunities
Expand customer utilization through professional services
Monitor customer environments and promote alternative products or services
Review customer usage and service case activity to identify and mitigate service escalations
Act as an escalation point for Technical Support on customer-related issues
Schedule regular account reviews
Share best practices and maximize product and service value
Become a recognized expert in the assigned vertical-focused customer base
Maintain subject matter expertise in Everbridge products
Represent understanding of customers' businesses, strategy, and operations
Use Salesforce.com CRM
Meet or exceed renewal and growth sales objectives and monthly KPIs

Requirements

What you’ll need

BS or BA in a relevant field
5+ years of dedicated experience in a successful sale, account management, sales engineer, or relevant role is required, working with Healthcare accounts
Verifiable history of meeting and exceeding sales quotas
Demonstrable skills in promoting and maintaining customer satisfaction
Superior work ethic and the ability to work independently or as a team
Strong presentation, organizational, and planning skills
Excellent verbal and written communication skills
Solid technical acumen
Must be a motivated & energetic self-starter
Ability to work in a high-paced, results-oriented environment
Travel up to 30% to client sites - once a safe date for meeting clients is confirmed
Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable
Experience with Healthcare accounts

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements
Variable compensation may be included