Solution Consultant

Everbridge

. Lead customer engagement throughout deployment, solution adoption, and ongoing operations .

Posted 10/8/2026full-timeRemote • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement, project management, and stakeholder communication, ensuring successful deployment and adoption of solutions. Proficient in troubleshooting and coordinating internal resources to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer EngagementProject ManagementStakeholder CommunicationTechnical Support CoordinationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Success Criteria DefinitionTroubleshootingHigh-Availability ArchitecturesComputer SecurityTelephonyNetworkingWeb-Based ApplicationsAnalytical SkillsTime Management

Soft Skills

Interpersonal CommunicationCritical ThinkingProblem SolvingOrganizational SkillsAbility to Manage Competing Priorities

Tools & Technologies

SalesforceMicrosoft OfficeHosted Applications

Industry Keywords

Customer-Facing SupportConsultingAccount ManagementProfessional ServicesImplementation Challenges

About the role

Key responsibilities & impact

Lead customer engagement throughout deployment, solution adoption, and ongoing operations
Establish and maintain a clear governance model with each client
Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders
Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule
Create and deliver ongoing product education and awareness programs, including training sessions for customer teams
Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges
Ensure critical issues are accurately documented, prioritized, and escalated quickly when required
Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering
Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform

Requirements

What you’ll need

At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting
Strong project management and organizational skills
Ability to manage competing priorities and remain effective in a fast-paced environment
Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking
Proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges
Excellent verbal, written, and interpersonal communication skills
Strong critical-thinking, analytical, and problem-solving abilities
Excellent time-management skills
Proficiency with Microsoft Office, Salesforce, and web-based applications
A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience

Benefits

Comp & perks

Comprehensive healthcare coverage
Life & Total Permanent Disability Insurance
Supportive and rewarding work environment