Solutions Consultant

Everbridge

. Provide enterprise solution application implementation services and support during project design, build, test, and training phases .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise solution application implementation, project management, and client relationship management, with a strong focus on delivering technical solutions that meet customer needs. Proficient in communication, analytical problem-solving, and managing project scope and timelines effectively.

Highest-signal resume keywords

Enterprise Solution ImplementationProject ManagementClient Relationship ManagementAnalytical Problem-SolvingIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringBusiness-Value MappingTechnical Solution DevelopmentData SynchronizationIntegration Configuration

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsSound JudgmentIntegrity

Tools & Technologies

XMattersCollaboration ToolsEvent ManagementObservability Tools

Industry Keywords

Professional ServicesSoftware ConsultingImplementationMajor Incident Management

About the role

Key responsibilities & impact

Provide enterprise solution application implementation services and support during project design, build, test, and training phases
Build deep technical and business knowledge of xMatters products and use cases
Lead customers through requirements gathering, business-value mapping and workshops
Analyze customer challenges and develop practical insights and recommendations
Deliver post-sale consulting across the full engagement, including client management, implementation and knowledge transfer
Manage customer expectations, project scope and timelines
Identify opportunities for focused initial deployments that support adoption and deliver early value
Recommend and implement solutions that meet customer needs within available time and scope
Configure integrations and data synchronization between xMatters and third-party applications
Communicate regularly with customers and build effective working relationships throughout each project
Help scope consulting engagements and estimate required effort
Identify opportunities to improve xMatters and proactively develop solutions
Continue developing skills and knowledge to take on broader responsibilities

Requirements

What you’ll need

At least 3 years of experience in professional services, software consulting or implementation
At least 3 years of experience managing projects or client relationships
Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels
A record of developing and deploying technical solutions
Sound judgment and decision-making, including when information is incomplete or conflicting
Strong project-planning and organizational skills
Analytical problem-solving skills, including the ability to translate customer requirements and objectives into technical solutions
Ability to work independently with integrity and accountability
Solid understanding of incident management, especially major incident management
Familiarity with event management, observability, collaboration-tool integrations and related processes

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements
Variable compensation may be included