Solutions Consultant

Everbridge

. Help customers resolve technical issues with Everbridge products .

Posted 10/31/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$88,100 - CA$117,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and delivering technical solutions, with strong analytical problem-solving skills and the ability to communicate effectively across all levels. Proficient in project planning, implementation, and incident management, ensuring customer satisfaction and successful outcomes.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementTechnical Solution DevelopmentAnalytical Problem-SolvingIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Solution DevelopmentProject ManagementRequirements GatheringData SynchronizationIntegration ConfigurationBusiness-Value MappingPost-Sale ConsultingAnalytical SkillsTroubleshootingDocumentation

Soft Skills

Verbal CommunicationWritten CommunicationDecision-MakingOrganizational SkillsIntegrity

Tools & Technologies

Everbridge ProductsXMattersCollaboration ToolsEvent Management ToolsObservability Tools

Industry Keywords

Professional ServicesSoftware ConsultingImplementationIncident ManagementMajor Incident Management

About the role

Key responsibilities & impact

Help customers resolve technical issues with Everbridge products
Investigate and troubleshoot support requests
Communicate clearly with customers
Guide each issue through resolution or a well-documented escalation
Build technical and business knowledge of xMatters products and use cases
Lead customers through requirements gathering, business-value mapping and workshops
Analyze customer challenges and develop practical insights and recommendations
Deliver post-sale consulting across client management, implementation and knowledge transfer
Manage customer expectations, project scope and timelines
Identify focused initial deployments that support adoption and deliver early value
Recommend and implement solutions within available time and scope
Configure integrations and data synchronization between xMatters and third-party applications
Communicate regularly with customers and build effective working relationships
Help scope consulting engagements and estimate required effort
Identify opportunities to improve xMatters and proactively develop solutions
Continue developing skills and knowledge for broader responsibilities

Requirements

What you’ll need

At least 3 years of experience in professional services, software consulting or implementation
At least 3 years of experience managing projects or client relationships
Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels
A record of developing and deploying technical solutions
Sound judgment and decision-making, including when information is incomplete or conflicting
Strong project-planning and organizational skills
Analytical problem-solving skills, including the ability to translate customer requirements and objectives into technical solutions
Ability to work independently with integrity and accountability
Solid understanding of incident management, especially major incident management
Familiarity with event management, observability, collaboration-tool integrations and related processes

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements
Variable compensation may be included