Technical Account Manager

Everbridge

. Own the technical customer relationship for assigned Everbridge accounts .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $118,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical customer relationships, overseeing platform adoption, and executing Business Impact Analysis. Proficient in system design, configuration, and delivering training while ensuring customer satisfaction and continuous improvement.

Highest-signal resume keywords

Technical Customer Relationship ManagementSaaS AdministrationBusiness Continuity ExpertiseData IntegrationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationTechnical DocumentationEmergency ManagementDisaster RecoveryHTMLJavaScriptData ModelsWorkflowsIntegrationsKPI Tracking

Soft Skills

Excellent Communication SkillsProblem-SolvingCritical ThinkingStakeholder Management

Tools & Technologies

Everbridge PlatformProject Management Tools

Industry Keywords

Business Impact AnalysisGovernanceQuarterly Business ReviewsTechnical Consultancy

About the role

Key responsibilities & impact

Own the technical customer relationship for assigned Everbridge accounts
Provide oversight and management of deployments, platform adoption, and ongoing technical operations
Design and configure customer environments, including hierarchy, workflows, data models, and integrations
Produce and maintain technical documentation, including Interface Control Documents (ICDs)
Support Business Impact Analysis (BIA) execution and resiliency program maturity
Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs)
Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement
Deliver administrator onboarding, training, and platform enablement
Serve as the primary technical escalation point and customer advocate within Everbridge
Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams
Provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise, and training
Represent Everbridge on clients’ business continuity and global security teams during solution deployment and expanded use

Requirements

What you’ll need

4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation)
Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines
Strong SaaS administration, data integration, and system configuration experience
Proven ability to manage multiple customers and competing priorities independently
Excellent written and verbal communication skills, including executive-level interactions
Strong problem-solving, critical thinking, and stakeholder management skills
Nice to have: HTML, JavaScript, or advanced reporting experience

Benefits

Comp & perks

Healthcare benefits
Dental benefits
Parental planning benefits
Mental health benefits
Disability income benefits
Life and AD&D insurance
401(k) plan and match
Paid time off
Fitness reimbursements
Variable compensation may also be included