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Everbridge

Technical Success Manager

Everbridge

. Support large Control Center clients .

Posted 10/26/2026full-timeSan Diego • California • United StatesSeniorLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, technical consultancy, and project management, with a strong focus on driving product adoption and measurable business outcomes. Proficient in managing enterprise software customers and cross-functional teams while advocating for customer needs and ensuring successful lifecycle management.

Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementProject ManagementSaaS UnderstandingControl Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementTechnical ConsultancySystem DesignConfiguration SupportCloud MigrationBusiness ContinuityCustomer Lifecycle ManagementGovernance ReviewsAdoption RoadmapsSubscription Business Models
Soft Skills
Customer AdvocacyCross-Functional CollaborationExecutive EngagementProactive Problem SolvingTraining Delivery
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Enterprise SoftwareCustomer SuccessTechnical Account ManagementProfessional ServicesConsulting

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support large Control Center clients
  • Represent Everbridge as a member of the client’s business continuity team during deployment and expanded use of Control Center
  • Provide project management support
  • Provide technical consultancy
  • Provide system design and configuration support
  • Provide training
  • Advocate for the customer within Everbridge during normal operations
  • Serve as an escalation point when necessary
  • Own the end-to-end customer lifecycle from project kickoff through adoption, renewal, expansion, and modernization
  • Serve as the primary owner of customer health and executive engagement
  • Drive product adoption, business outcomes, and measurable value realization
  • Partner with Delivery, Support, Product, Engineering, Sales, Finance, and Customer Success
  • Accelerate subscription activation and ARR realization at project kickoff
  • Identify modernization, cloud migration, and expansion opportunities
  • Reduce support demand and executive escalations through proactive lifecycle management
  • Develop success plans, governance reviews, and adoption roadmaps

Requirements

What you’ll need
  • Bachelor's degree in Business, Information Technology, Engineering, or related field
  • 7+ years in Customer Success, Technical Account Management, Professional Services, Consulting, or similar customer-facing leadership roles
  • Experience managing enterprise software customers and cross-functional stakeholders
  • Experience with Control Center
  • Strong understanding of SaaS, subscription business models, cloud transformation, and enterprise technology
  • Full-time onsite availability with customers in the San Diego area
  • Up to 20% travel required

Benefits

Comp & perks
  • Healthcare benefits
  • Dental benefits
  • Parental planning benefits
  • Mental health benefits
  • Disability income benefits
  • Life and AD&D insurance
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
  • Variable compensation may be included