Customer Implementation Manager

EverCommerce

. Manage account implementation from sign-on through transition to a Customer Account Manager .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, training, and support for software implementation, with a strong focus on relationship building and project management. Proficient in data migration and conversion, ensuring high attention to detail and effective communication across departments.

Highest-signal resume keywords

Customer Service/SupportSoftware Implementation ExperienceData Migration ExperienceProject DevelopmentExcellent Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationSoftware ImplementationProject ManagementTechnology TrainingCustomer Onboarding

Soft Skills

Attention To DetailRelationship BuildingCollaborationOrganizational SkillsAbility To Prioritize Tasks

Tools & Technologies

Brio Software

Certifications & Qualifications

Bachelor's DegreeAssociate Degree

Industry Keywords

Pest-Control IndustryBest PracticesCustomer Engagement

About the role

Key responsibilities & impact

Manage account implementation from sign-on through transition to a Customer Account Manager
Provide onboarding, support, training, and guidance through adoption of Brio
Train customers and staff in the use of the software online and in person
Consult with customers to understand their business and recommend software best practices
Handle customer support calls during the Engagement process
Manage data migration with high attention to detail
Nurture customer relationships to build trust
Participate in creating and updating role and department best practices
Operate across department boundaries
Increase knowledge of the software and pest-control industry
Collaborate with other departments to help customers succeed
Help customers become experts on the product and use all features fully

Requirements

What you’ll need

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Project development
Bachelors degree or associate degree with comparable experience
Working well across departments
Ability to prioritize and organize tasks
Data conversion or migration experience preferred
Software implementation experience preferred
Must be eligible to work without sponsorship
Willingness to work over 40 hours when necessary
Potentially some travel

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program