EverCommerce

Product Manager

• Lead the product strategy, roadmap, and execution for ZyraTalk within EverPro’s product portfolio
• Define and drive the EverPro Voice product line and its integration with vertical SaaS products
• Identify and prioritize integration opportunities for customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
• Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders
• Build understanding of home services SMB customers and how voice automation improves responsiveness and business outcomes
• Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
• Own product discovery, customer feedback loops, competitive analysis, and market insights
• Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities
• Establish KPIs and operating rhythms covering usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
• Create product vision and actionable roadmap for AI voice
• Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
• Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
• Prioritize investments across ZyraTalk enhancements, platform integrations, customer needs, and shared capabilities
• Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
• Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
• Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and opportunities
• Lead the transition from founder-led product intuition to scalable product management discipline

Senior Product Manager

Customer Success Manager

• Manage and grow relationships with a portfolio of customers, serving as their primary point of contact and trusted advisor
• Drive customer adoption, engagement, and long-term value from the CRM platform
• Monitor customer health, usage trends, and satisfaction to identify risks and opportunities
• Proactively address customer questions, concerns, and escalations in a timely and professional manner
• Partner with Sales, Support, Product, and Implementation teams to deliver a seamless customer experience
• Identify opportunities for account growth, renewals, upsells, and expanded product usage
• Gather customer feedback and share insights with internal teams to improve the product and customer experience
• Maintain accurate account notes, activity records, and customer success plans in the CRM
• Support retention goals by increasing customer loyalty, reducing churn, and demonstrating measurable business impact
• Travel to the corporate headquarters in Denver, Colorado, or other office locations across North America may be required

Growth Marketing

• Manage EverHealth’s external performance marketing agency relationship, including briefs, testing plans, and performance accountability across paid search, paid social, display, SEO, and AEO
• Translate product-line growth strategy into agency briefs, ICP filters, campaign objectives, and optimization expectations
• Report on agency-sourced pipeline efficiency, including cost per MQL/CAC by channel, and recommend budget allocation and channel mix
• Escalate agency performance issues and keep the Head of Growth Marketing informed on material shifts in scope or results
• Translate product strategy, launches, and messaging direction into coordinated cross-functional campaign execution
• Connect Brand, Growth, and Creative teams to ensure campaigns launch on time and align with brand voice and positioning
• Maintain a consistent campaign calendar and operating cadence across the EverHealth portfolio
• Design and execute a signal-based ABM/outbound acquisition motion using intent data and ICP-based targeting
• Build outbound messaging and sequencing strategy with Sales/SDR leadership, aligning targeting, timing, and lead handoff
• Own and report on the Outbound MQL goal, testing and iterating on targeting and messaging
• Partner with RevOps on lead handoff definitions and data quality standards for outbound-sourced leads
• Report to the Head of Growth Marketing and partner with product-line growth owners, Brand & Product Marketing, RevOps, and Sales leadership

Senior Growth Marketing Manager – Acquisition

Implementation Specialist

• Train customers to transition from old to new ways of thinking
• Consult with customers to understand their business and recommend software best practices
• Handle customer support calls during the Engagement process
• Train customers and staff online and in person
• Manage detailed data migrations
• Nurture customer relationships and build trust
• Create and update role and department best practices
• Operate across department boundaries
• Increase knowledge of the software and pest-control industry
• Collaborate with other departments to help customers succeed
• Manage customer account implementation from sign-on through transition to a Customer Account Manager
• Provide onboarding, support, training, and guidance in adopting Brio, a SaaS ERP for pest control companies
• Help customers become experts on the product and use all features fully
• Potentially travel and work over 40 hours when necessary

Implementation Manager

• Serve as the primary day-to-day owner of EverHealth’s external performance marketing agency relationship.
• Manage agency briefs, testing plans, and performance accountability across paid search, paid social, display, SEO, and AEO.
• Translate product-line growth strategy into agency briefs, ICP filters, campaign objectives, and optimization expectations.
• Own reporting on agency-sourced pipeline efficiency, including cost per MQL/CAC by channel, and recommend budget allocation and channel mix.
• Manage the agency relationship, escalate performance issues, and keep the Head of Growth Marketing informed.
• Translate product strategy, launches, and messaging into coordinated cross-functional campaign execution.
• Connect Brand, Growth, and Creative teams to ensure timely campaigns aligned with brand voice and positioning.
• Maintain a consistent campaign calendar and operating cadence across the EverHealth portfolio.
• Design and execute a signal-based ABM/outbound acquisition motion using intent data and ICP-based targeting.
• Build outbound messaging and sequencing strategy with Sales/SDR leadership.
• Own and report on the Outbound MQL goal, testing targeting and messaging to improve performance.
• Partner with RevOps on lead handoff definitions and data quality standards for outbound-sourced leads.

• Train customers to transition from old to new ways of thinking
• Consult with customers to understand their business and recommend software best practices
• Handle customer support calls during the Engagement process
• Train customers and their staff online and in person
• Manage data migration with high attention to detail
• Nurture customer relationships and build trust
• Participate in creating and updating role and department best practices
• Operate across department boundaries
• Increase knowledge of the software and industry
• Collaborate with other departments to help customers succeed
• Help customers become product experts by using all features to their fullest
• Manage account implementation from sign-on through transition to a Customer Account Manager
• Provide onboarding, support, training, and guidance for adoption of Brio, a SaaS-based ERP for pest control companies

Artificial Intelligence

• Leverage AI tools, including generative AI, content optimization AI, and automation assistants, to support content creation, deployment, and personalization
• Evaluate emerging AI capabilities and recommend opportunities to improve performance, efficiency, and experimentation
• Optimize AI-generated content for SEO, clarity, accessibility, and brand consistency
• Build, manage, and optimize marketing automation workflows in HubSpot, including email automation and lead nurture flows
• Implement A/B testing frameworks across paid, owned, and automated channels
• Partner with cross-functional teams to deploy content across websites, social channels, email, and CRM
• Plan and execute SEO strategies, including keyword research, on-page optimization, and technical SEO recommendations
• Use AI-powered SEO tools to identify trends, gaps, and growth opportunities
• Monitor search performance using Google Analytics, Search Console, and AI-enabled insight tools
• Build and maintain real-time dashboards tracking marketing KPIs, funnel performance, and campaign outcomes
• Translate complex data into insights and recommendations for decision-makers
• Conduct experimentation analysis, attribution tracking, and audience segmentation using AI-supported analytics
• Focus marketing efforts on the EMHware and GoodTherapy products

Marketing Specialist – AI and Automation

Product Designer

• Partner with Product Managers, Insights analysts and Engineers as part of a cross-functional product team
• Participate in discovery to understand customer problems through research, data, workflow observation, and feedback
• Help define the problem before jumping to the solution
• Explore solution paths through flows, wireframes, prototypes, and high-fidelity designs
• Validate ideas early with customers, users, and internal experts
• Collaborate through implementation to ensure the shipped experience matches the intent
• Use customer feedback and product metrics to improve experiences after launch
• Contribute to and maintain the EverHealth design system
• Use AI to accelerate research synthesis, ideation, prototyping, content exploration, and design workflows
• Own the clarity and usability of designed experiences
• Produce design artifacts including flows, prototypes, specs, interaction details, and edge cases
• Ensure recommendations are supported by customer evidence and align user needs, business outcomes, and technical constraints
• Improve consistency of shared design patterns across the portfolio
• Help product teams make better decisions, reduce customer friction, and ship better products

• Partner with Product Managers, Insights analysts and Engineers as part of a cross-functional product team
• Participate in discovery to understand customer problems through research, data, workflow observation, and feedback
• Help define the problem before jumping to the solution
• Explore solution paths through flows, wireframes, prototypes, and high-fidelity designs
• Validate ideas early with customers, users, and internal experts
• Collaborate through implementation to ensure the shipped experience matches the intent
• Use customer feedback and product metrics to improve experiences after launch
• Contribute to and maintain the EverHealth design system
• Use AI to accelerate research synthesis, ideation, prototyping, content exploration, and design workflows
• Own the clarity and usability of designed experiences, design artifacts, customer evidence, alignment with business and technical constraints, and consistency of patterns
• Help product teams make better decisions and ship products that reduce customer friction

• Leverage AI tools, including generative AI, content optimization AI, and automation assistants, to support content creation, deployment, and personalization
• Evaluate emerging AI capabilities and recommend opportunities to improve performance, efficiency, and experimentation
• Optimize AI-generated content for SEO, clarity, accessibility, and brand consistency
• Build, manage, and optimize marketing automation workflows using HubSpot, email automation, and lead nurture flows
• Implement A/B testing frameworks across paid, owned, and automated channels
• Partner with cross-functional teams to deploy content across websites, social channels, email, and CRM
• Plan and execute SEO strategies, including keyword research, on-page optimization, and technical SEO recommendations
• Use AI-powered SEO tools to identify trends, gaps, and growth opportunities
• Monitor search performance using Google Analytics, Search Console, and AI-enabled insight tools
• Build and maintain real-time dashboards tracking marketing KPIs, funnel performance, and campaign outcomes
• Translate complex data into clear insights and recommendations for decision-makers
• Conduct experimentation analysis, attribution tracking, and audience segmentation using AI-supported analytics

Accountant

• Manage and maintain the general ledger for assigned subsidiaries
• Own payroll and employee-related accounting end to end, including payroll actuals and accruals, bonuses, commissions, severance, 401(k), employee benefits, HSA/FSA, and related reconciliations
• Analyze monthly financial statements and variances against prior periods and provide concise explanations
• Summarize and present flux explanations to management
• Prepare work papers and month-end reconciliations for assigned balance sheet and select income statement accounts
• Identify discrepancies and provide potential resolutions
• Collaborate with FP&A, Revenue Operations, Legal, Tax, and other stakeholders
• Assist with intercompany, lease, debt, segment, and M&A transactional accounting processes
• Ensure effectiveness of internal controls and compliance with SOX and IPE requirements
• Collaborate with internal audit to address identified deficiencies
• Identify process improvements and lead initiatives to streamline month-end close and general ledger processes
• Report to the Accounting Manager

Senior Accountant

Full-stack Engineer

• Lead the design and delivery of a full-stack RCM worklist platform, from the user interface through backend services, APIs, and the data model
• Build and evolve event-driven services and workflows that route, prioritize, and track work across people and AI agents
• Design and maintain the API and translation layer connecting the platform with EverHealth products, its clearinghouse, and third-party systems
• Build application code that invokes, coordinates, and monitors AI agents, including guardrails, human review steps, and observability
• Own data modeling and schema design, writing performant SQL and using ORMs effectively
• Partner with end users, product, operations, and business leaders to understand workflows, define problems, and measure outcomes
• Share ownership of technical direction and engineering standards, and mentor engineers through code review, pairing, and design discussions
• Champion AI-assisted development across planning, design, coding, testing, review, and operations
• Build secure, reliable, HIPAA-compliant software backed by strong testing, monitoring, and operational practices
• Identify and evaluate opportunities for automation, AI, and new experiences across the EverHealth portfolio

Lead Software Engineer

IT Support

• Provide exceptional support to customers via phone, chat, email, and customer portal
• Diagnose, troubleshoot, and resolve application, workflow, and configuration issues
• Help customers maximize the functionality of EverHealth solutions
• Escalate complex issues to appropriate internal teams with complete documentation
• Collaborate with Product, Engineering, Billing, and other internal departments
• Document customer interactions and troubleshooting steps accurately and thoroughly
• Provide customer feedback to improve products and services
• Identify opportunities to improve support processes and customer experience
• Use internal knowledge bases and support tools to research and resolve issues
• Contribute to internal knowledge base articles
• Meet or exceed customer satisfaction, quality, productivity, and SLA goals
• Continuously expand product knowledge and stay current on new features and enhancements

Technical Support Specialist

• Provide exceptional support to customers via phone, chat, email, and customer portal
• Diagnose, troubleshoot, and resolve application, workflow, and configuration issues
• Help customers maximize the functionality of EverHealth solutions
• Escalate complex issues to appropriate internal teams with complete documentation
• Collaborate with Product, Engineering, Billing, and other internal departments
• Document customer interactions and troubleshooting steps accurately
• Provide customer feedback to improve products and services
• Identify opportunities to improve support processes and customer experience
• Use internal knowledge bases and support tools to research and resolve issues
• Contribute to internal knowledge base articles
• Meet or exceed customer satisfaction, quality, productivity, and SLA goals
• Continuously expand product knowledge and stay current on new features and enhancements

Frontend Engineer

• Build and improve core SalonBiz products across Angular, JavaScript and PL/SQL, with a stronger focus on the frontend stack
• Deliver high-quality, secure software while balancing new features, bug fixes and technical improvements
• Work in an agile, iterative way, breaking larger initiatives into smaller releases and experiments
• Contribute across the full software development lifecycle, including release pipelines, monitoring, feature flagging and deployments
• Collaborate with Engineering, Product Management, Product Design and QA to solve problems and deliver customer outcomes
• Contribute to technical planning and continuously improve software delivery practices
• Participate in the on-call rotation when required

Senior Product Manager

Customer Success Manager

Senior Growth Marketing Manager – Acquisition

Implementation Manager

Senior Growth Marketing Manager – Acquisition

Implementation Manager

Marketing Specialist – AI and Automation

Product Designer

Product Designer

Marketing Specialist – AI and Automation

Senior Accountant

Lead Software Engineer

Technical Support Specialist

Technical Support Specialist

Front End Engineer