Customer Success Manager

EverCommerce

. Consult with customers to understand their business and recommend best practices in use of the software .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on software implementation and technology training. Proven ability to manage projects, nurture customer relationships, and drive adoption and renewals while collaborating across departments.

Highest-signal resume keywords

Customer Service/SupportSoftware ImplementationTechnology Training DeliveryAccount ManagementProject Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationProject DevelopmentCustomer Adoption ManagementRenewal ManagementUpsellingTechnology TrainingBest Practices CreationCustomer Relationship ManagementAttention to DetailTask Prioritization

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCollaborationOrganizational SkillsTrust Building

Certifications & Qualifications

Bachelor’s DegreeAssociates Degree

Industry Keywords

Customer SuccessCorporate TrainingCustomer RelationshipsCross-Department CollaborationProject Management

About the role

Key responsibilities & impact

Consult with customers to understand their business and recommend best practices in use of the software
Handle customer support calls from long-time customers
Train customers and their staff in use of the software online and in person
Meet or exceed renewal and adoption quotas
Nurture customer relationships to build trust
Identify referable customers and case study candidates
Create and update best practices for the role and department
Operate across department boundaries
Increase knowledge of the software and industry
Collaborate with other departments to help customers succeed
Manage customer adoption, renewals, and additional revenue streams

Requirements

What you’ll need

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Project development
Upsell to current customers
Bachelor’s degree or Associates degree with comparable experience
Working well across departments
Ability to prioritize and organize tasks
Software Implementation
Account management experience
Support experience
Must be eligible to work without sponsorship in the United States
Willingness to work over 40 hours when necessary
Some travel may be required

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program