Customer Success Manager

EverCommerce

. Facilitate and solve problems while building internal and external relationships focused on customer growth, satisfaction, and product loyalty .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and SaaS account management, focusing on customer growth, satisfaction, and loyalty. Proficient in developing success plans and improving processes to enhance customer experiences.

Highest-signal resume keywords

SaaS Account ManagementCustomer Relationship ManagementHealthcare Industry ExperienceProblem SolvingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsProduct WorkflowsCustomer Adoption StrategiesUpsell and Cross-Sell OpportunitiesSuccess Plan Development

Soft Skills

InitiativeRelationship BuildingCommunicationMulti-TaskingCustomer Focus

Tools & Technologies

EverHealth Platforms

Industry Keywords

SaaSHealthcareCustomer ExperienceService ManagementCustomer Satisfaction

About the role

Key responsibilities & impact

Facilitate and solve problems while building internal and external relationships focused on customer growth, satisfaction, and product loyalty
Develop relationships with key customer stakeholders to ensure the best possible customer experience
Monitor customer usage of products and services to drive adoption, monthly recurring revenue, upsell, and cross-sell opportunities
Develop individual success plans for each customer to drive adoption, expansion, and loyalty
Maintain deep expertise in EverHealth platforms and understand the broader EverHealth product portfolio
Identify and share product workflows that close process gaps and improve customer success metrics

Requirements

What you’ll need

Bachelor’s Degree preferred
2-4 years relevant service/relationship management experience
Prior SaaS account management experience highly desired
Healthcare industry experience is a plus
Experience handling multiple tasks required
Must be eligible to work without sponsorship
Willingness to take initiative and solve problems
Orientation toward constantly improving processes and management best practices
Willingness to share practices that helped create great customer experiences

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program