Customer Success Manager

EverCommerce

. Establish and maintain relationships with clients .

Posted 9/15/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and customer success operations, with a strong focus on optimizing product usage and driving customer engagement in a technology-driven environment. Proficient in delivering customized training and support to enhance client satisfaction and ROI.

Highest-signal resume keywords

Customer Success ManagementClient Relationship ManagementSaaS Software KnowledgeProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success OperationsProblem-SolvingTime ManagementData AnalysisUpsellingCross-SellingProduct TrainingClient SupportStrategic Account ManagementNegotiation

Soft Skills

CommunicationPresentation

Tools & Technologies

GuildQuality SoftwareAnalytical Tools

Industry Keywords

Bachelor’s DegreeService ManagementRelationship ManagementBusiness ConsultingFranchise System

About the role

Key responsibilities & impact

Establish and maintain relationships with clients
Serve as the main point of contact and build an advisory relationship at scale
Oversee clients at scale
Help clients understand the value and ROI of their investments in the solutions
Guide clients in optimizing product usage to achieve business goals
Identify opportunities to upsell and cross-sell features that enhance client success
Provide low-level support to the customer support team and assist with complex issues or escalated client problems
Deliver customized product training sessions to client groups
Provide ongoing support to facilitate optimal product usage and customer satisfaction
Work with the support team on implementation and brand inquiries to ensure satisfactory resolutions

Requirements

What you’ll need

Bachelor’s Degree preferred
2-5 years relevant service/relationship management experience
Proven track record as a Customer Success Manager, Account Manager, or similar customer-focused role
Strong understanding of customer success operations and experience in managing client relationships within a technology-driven environment
Strong problem-solving skills, project management, and time management
Excellent communication, negotiation, and presentation skills
Strong analytical skills with an ability to translate data into actionable plans
Business Consulting, Operations or Marketing background in a franchise system preferred
In-depth knowledge of SaaS software or similar analytical tools preferred
Experience in managing strategic accounts and driving customer engagement in a SaaS environment preferred
Experience with GuildQuality software preferred
Must be eligible to work without sponsorship in the United States

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program