Customer Support Representative

EverCommerce

. Deliver professional, customer-focused support through phone, email, and remote support tools .

Posted 11/12/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and software troubleshooting, with a strong ability to communicate technical information clearly and manage customer accounts effectively. Proven track record in maintaining service levels and advocating for customer needs.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting SkillsCommunication SkillsAccount ManagementDynaScape Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software SupportTechnical TroubleshootingAccount ManagementBilling ManagementCustomer RenewalsDocumentation SkillsProblem-SolvingUser-Friendly GuidanceWeb Software SupportDesktop Software Support

Soft Skills

Customer ServiceInterpersonal SkillsOrganizational SkillsJudgmentCollaboration

Tools & Technologies

DynaScape SoftwareRemote Support ToolsInternal Systems

Industry Keywords

Customer-Focused SupportService LevelsTechnical ConceptsCustomer AdvocacyFeedback Communication

About the role

Key responsibilities & impact

Deliver professional, customer-focused support through phone, email, and remote support tools
Develop strong knowledge of DynaScape software solutions to troubleshoot issues, answer questions, and advise customers on best practices and efficient use
Take ownership of customer issues from initial contact through resolution or appropriate next steps, maintaining clear documentation and timely follow-up
Manage Support work effectively to maintain appropriate service levels
Lead investigations of complex customer issues and collaborate with internal teams when escalation or additional expertise is required
Translate technical information into clear, user-friendly guidance
Manage customer renewals, including renewal and retention conversations and addressing customer concerns
Manage customer account, subscription, licensing, and billing changes and inquiries
Maintain accurate customer and account information in internal systems
Advocate for customers by communicating recurring issues, feedback, and customer needs to internal teams
Document solutions, share product knowledge, and help improve Support processes and customer resources
May require travel to the corporate headquarters in Denver, Toronto office, or other North American office locations

Requirements

What you’ll need

2+ years of experience in software support, customer support, or a related customer-facing role
Strong customer service, communication, and interpersonal skills
Strong troubleshooting and problem-solving skills
Ability to translate technical concepts into clear, user-friendly language
Confidence handling customer conversations involving renewals, cancellations, billing, and other account-related matters
Sound judgment and the ability to make customer-focused decisions independently within established guidelines
Strong organizational skills and the ability to manage multiple priorities effectively
Ability to work independently and collaborate effectively with internal teams
Experience supporting web and/or desktop software applications and the ability to learn new products, systems, and processes
Must be eligible to work without sponsorship in Canada

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
Registered Retirement Savings Plan (RRSP) with 4% company match
Flexible and generous (FTO) time-off
Employee Stock Purchase Program