Customer Support Specialist

EverCommerce

. Deliver customer support across phone, email, chat and social media .

Posted 9/23/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering customer support across various channels, including phone, email, chat, and social media, while effectively resolving technical issues and building strong customer relationships. Proficient in using tools like Zendesk and Slack to enhance customer experience and streamline support processes.

Highest-signal resume keywords

Technical Support ExperienceSaaS Industry KnowledgeZendesk ProficiencyOutstanding Writing SkillsBeauty and Wellness Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue ResolutionCustomer Relationship ManagementProcess ImprovementTechnical Language Translation

Soft Skills

EmpathyClarity Under StressProactive Working StyleGood JudgementAbility to Work Independently

Tools & Technologies

ZendeskSlackProductivity Applications

Industry Keywords

SaaSBeauty IndustryWellness Industry

About the role

Key responsibilities & impact

Deliver customer support across phone, email, chat and social media
Investigate and troubleshoot customer issues
Help customers get more value from Timely and use the platform to run their businesses
Build genuine customer relationships and provide a human customer experience
Continuously improve customer support processes
Collaborate across Timely to solve problems, share knowledge and deliver customer outcomes

Requirements

What you’ll need

Technical support experience at another SaaS company
Beauty and wellness industry experience is advantageous
Confidence resolving issues live over the phone
Outstanding writing skills
Ability to translate technical language into plain English
Ability to handle stressful situations with clarity, compassion and good judgement
Proactive, quick, precise and empathic working style
Ability to work without micromanagement
Comfort with rostered work hours
Experience with Zendesk
Experience with Slack and productivity applications
Legally entitled to work in the UK

Benefits

Comp & perks

Additional annual leave
Flexible work from home or office
Professional development budget
Annual wellness allowance
Inclusive recruitment accommodations
Equal opportunity employment