Implementation Manager

EverCommerce

. Train customers to transition from old to new ways of thinking .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer training and support for SaaS ERP solutions, with a strong focus on data migration and project management. Capable of fostering customer relationships and collaborating across departments to ensure successful software implementation and adoption.

Highest-signal resume keywords

Customer Service/SupportTechnology Training DeliveryData Migration ExperienceSoftware Implementation ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationSoftware ImplementationProject DevelopmentTechnology TrainingCustomer Account Management

Soft Skills

Excellent Communication SkillsHigh Attention to DetailAbility to Prioritize and Organize TasksCollaboration Across DepartmentsRelationship Building

Tools & Technologies

BrioSaaS ERP

Certifications & Qualifications

Bachelor's DegreeAssociate Degree

Industry Keywords

Pest Control IndustryBest PracticesCustomer OnboardingEngagement Process

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Train customers to transition from old to new ways of thinking
Consult with customers to understand their business and recommend software best practices
Handle customer support calls during the Engagement process
Train customers and staff online and in person
Manage detailed data migrations
Nurture customer relationships and build trust
Create and update role and department best practices
Operate across department boundaries
Increase knowledge of the software and pest-control industry
Collaborate with other departments to help customers succeed
Manage customer account implementation from sign-on through transition to a Customer Account Manager
Provide onboarding, support, training, and guidance in adopting Brio, a SaaS ERP for pest control companies
Help customers become experts on the product and use all features fully
Potentially travel and work over 40 hours when necessary

Requirements

What you’ll need

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Project development
Bachelor's degree or associate degree with comparable experience
Working well across departments
Ability to prioritize and organize tasks
Data conversion or migration experience preferred
Software implementation experience preferred
Must be eligible to work without sponsorship in the United States
Willingness to potentially travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program