Lead Product Manager

EverCommerce

. Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio .

Posted 9/23/2026full-timeRemote • United States, CanadaSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on AI voice capabilities and SaaS product strategy. Proven ability to lead cross-functional teams, drive product execution, and translate customer insights into actionable product roadmaps.

Highest-signal resume keywords

Product Management ExperienceAI Voice CapabilitiesSaaS Product StrategyCustomer Discovery SkillsCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyWorkflow AutomationData WorkflowsAPI IntegrationsSuccess Metrics DefinitionVoice AIConversational ProductsTelephonyCall TrackingMarket Analysis

Soft Skills

Excellent CommunicationAnalytical SkillsComfort Operating in AmbiguityStrong Commercial Instincts

Tools & Technologies

Customer Engagement ToolsAutomation PlatformsSpeech-to-Text SystemsText-to-Speech SystemsCall Analytics

Industry Keywords

SaaSHome ServicesField ServicesConstructionPest ControlLawn CareHVACPlumbingVirtual Receptionist ProductsContact Center Technology

About the role

Key responsibilities & impact

Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio
Define and drive the EverPro Voice product line and integrate AI voice capabilities into EverPro’s vertical SaaS products
Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows
Build understanding of home services SMB customers and how voice automation can reduce administrative burden, improve responsiveness, and drive business outcomes
Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
Own product discovery, customer feedback loops, competitive analysis, and market insights for AI voice and receptionist capabilities
Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities
Establish product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
Create product vision and actionable roadmap for AI voice within EverPro
Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities
Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and emerging opportunities
Transition ZyraTalk from founder-led momentum into a scalable, integrated EverPro product capability

Requirements

What you’ll need

10+ years of product management experience, including experience owning complex SaaS products or platform capabilities
Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred
Proven ability to lead product strategy and execution in a cross-functional environment
Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions
Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities
Ability to balance near-term customer and business needs with longer-term platform and product strategy
Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data
Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders
Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area
Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth
Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is nice to have
Experience integrating acquired products into a broader product portfolio is nice to have
Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is nice to have
Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is nice to have
Experience building products across multiple brands, business units, or vertical SaaS products is nice to have
Must be eligible to work without sponsorship

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program