Manager, RCM Operations – Analytics

EverCommerce

. Lead performance intelligence, operational analytics, and continuous improvement for the Revenue Cycle Management Services organization .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in healthcare revenue cycle management, focusing on operational analytics, performance improvement, and cross-functional collaboration. Proficient in SQL, business intelligence tools, and RCM workflows to drive measurable change and enhance reporting accuracy.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementSQL ProficiencyPerformance ManagementOperational ImprovementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RCM WorkflowsData ValidationFinancial ModelingOperational ModelingPerformance AnalyticsReporting AutomationCapacity PlanningInvoice ReconciliationTrend AnalysisQuality Measurement

Soft Skills

Project ExecutionCommunicationProblem-SolvingCross-Functional Influence

Tools & Technologies

Power BITableauLookerExcelEHR SystemsDrChrono

Certifications & Qualifications

LeanSix SigmaCRCRCRCSCPCCPB

Industry Keywords

Payer ReimbursementClaims ProcessingDenials ManagementAR ManagementBPO Performance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead performance intelligence, operational analytics, and continuous improvement for the Revenue Cycle Management Services organization
Own standardized RCM KPI definitions, data sources, targets, controls, and reporting
Establish independent visibility into transaction volumes, work queues, processing status, productivity, quality, and backlog across internal teams and BPO partners
Partner with Product, Engineering, Clearinghouse, and vendors to improve data access, reconciliation, accuracy, and reporting automation
Deliver dashboards, operating reviews, trend analysis, root-cause findings, and recommended actions
Identify at-risk clients, revenue leakage, denial patterns, and operational bottlenecks; track corrective actions and verified outcomes
Lead cross-functional process improvement initiatives across charge capture, claims, denials, AR follow-up, payment posting, onboarding, and credentialing/enrollment handoffs
Map workflows, identify rework and delays, and standardize scalable processes and SOPs
Develop quality measurement and audit frameworks; recommend training or workflow changes
Measure onboarding performance and time-to-value for new RCM clients
Manage improvement initiatives from business cases through implementation, adoption, and post-launch benefit validation
Define, validate, and report vendor SLAs, transaction volumes, productivity, turnaround time, accuracy, and quality measures
Develop vendor scorecards and monitor corrective actions
Support forecasting, work allocation, staffing assumptions, vendor transitions, and contract negotiations through analysis
Reconcile vendor invoices and flag discrepancies and savings opportunities
Build transaction-level cost models and unit economics by client, service, function, and BPO partner
Track vendor savings, cost-to-collect, service margin, and productivity with Finance
Develop capacity and throughput models for vendor allocation, staffing decisions, and backlog recovery
Identify automation, AI, workflow, and reporting opportunities
Translate operational needs into business requirements, support UAT, and quantify deployment benefits
Analyze payer and clearinghouse edit performance and recommend enhancements
Partner with Service Management, Finance, Sales, and Implementation on insights, forecasts, demand, and onboarding capacity
Monitor payer policy and compliance-related trends and support process updates

Requirements

What you’ll need

5+ years of healthcare revenue cycle management experience, including substantial experience with end-to-end ambulatory RCM workflows
3+ years in RCM analytics, performance management, or operational improvement, with evidence of implementing measurable change
Demonstrated proficiency in SQL and/or a business intelligence platform such as Power BI, Tableau, or Looker, plus advanced Excel and data validation skills
Experience assessing outsourced or offshore BPO performance, SLAs, quality, and transaction-level productivity
Ability to reconcile multiple data sources, build actionable financial and operational models, and communicate findings to senior leaders
Working knowledge of payer reimbursement, claims processing, denials, AR management, and relevant billing requirements
Strong cross-functional influence, project execution, communication, and problem-solving skills
Experience in a multi-client RCM services organization, ideally supporting ambulatory or multi-specialty practices
Familiarity with EHR/PM systems, clearinghouses, and DrChrono
Experience with vendor transaction-based pricing, invoice reconciliation, margin analysis, and capacity planning
Hands-on experience with AI-assisted analytics, reporting automation, or RCM workflow automation
Lean, Six Sigma, CRCR, CRCS, CPC, CPB, or related training/certification (preferred)
Must be eligible to work without sponsorship in the United States

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program