Mid-Market Customer Success Manager

EverCommerce

. Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EHR platforms and healthcare workflows, with a strong focus on customer retention, expansion, and health. Proven ability to lead consultative conversations, manage escalations, and drive measurable business outcomes in mid-market healthcare organizations.

Highest-signal resume keywords

EHR Platform ExpertiseCustomer Success ManagementEscalation ManagementSalesforce ProficiencyHealthcare Payments Workflows

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EHR PlatformRCM WorkflowsHealthcare Payments WorkflowsAccount ManagementCustomer Health AssessmentWorkflow OptimizationRisk MitigationBusiness Review LeadershipForecastingHealthcare Billing

Soft Skills

Excellent CommunicationStakeholder ManagementCross-Functional PartnershipInfluencing Without AuthorityConsultative Skills

Tools & Technologies

SalesforceCustomer Success Tools

Industry Keywords

Healthcare ConsultingMid-Market HealthcareFinancial KPIsAR DaysDenial RatesCollections

About the role

Key responsibilities & impact

Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
Develop deep expertise in the EHR platform, including clinical, operational, RCM, and payments workflows
Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
Drive adoption and optimization tied to measurable business and financial outcomes
Own customer escalations end-to-end as the single-threaded owner, coordinating with Product, Engineering, RCM, Support, and Sales
Proactively identify risk and implement mitigation plans
Lead Business Reviews focused on usage, workflow efficiency, and financial performance
Identify and manage renewal and expansion opportunities
Maintain accurate account health and forecasting in Salesforce or equivalent CRM
Travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America as required

Requirements

What you’ll need

4–7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
Direct experience supporting or delivering an EHR platform
Strong understanding of EHR, RCM, and healthcare payments workflows
Proven expertise in escalation management, including executive-level situations
Strong cross-functional partnership skills and ability to influence without authority
Technical aptitude and comfort getting deep into workflows and data
Excellent communication and stakeholder management skills
Background in healthcare billing, claims, or practice operations (preferred)
Experience supporting mid-market healthcare organizations (preferred)
Familiarity with healthcare financial KPIs, including AR days, denial rates, and collections (preferred)
Salesforce and Customer Success tooling experience (preferred)
Must be eligible to work without sponsorship

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program