Payments Support Associate

EverCommerce

. Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using payment processing solutions .

Posted 10/22/2026full-timeRemote • Colorado • United States, CanadaJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing solutions, customer support, and relationship management while effectively troubleshooting and resolving payment-related issues. Strong analytical skills and adaptability in fast-paced environments contribute to enhanced customer satisfaction and retention.

Highest-signal resume keywords

Payment Processing SolutionsCustomer Support ExperienceCRM Systems ProficiencyAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Payment IssuesTransaction AnalysisFraud PreventionPCI ComplianceAccount Management

Soft Skills

Critical ThinkingDe-Escalation TechniquesRelationship BuildingAdaptabilityCustomer Satisfaction Focus

Tools & Technologies

CRM SystemsPayment GatewaysMerchant Account PlatformsSaaS Platforms

Industry Keywords

Financial ServicesB2B PaymentsBankingFintechChargeback Policies

About the role

Key responsibilities & impact

Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using payment processing solutions
Analyze account activity, transaction trends, and support interactions to identify at-risk merchants
Offer tailored solutions to prevent cancellations and improve retention
Troubleshoot and resolve transaction failures, funding delays, chargebacks, fraud alerts, and account changes
Guide businesses through onboarding, platform navigation, and advanced account features
Support direct software users, third-party partners, and integrated SaaS platforms
Educate merchants on payment processing best practices, PCI compliance, and fraud prevention
Escalate complex payment disputes, risk assessment, and compliance cases to appropriate internal teams
Maintain accurate customer interaction, troubleshooting, and resolution records in the CRM system
Contribute to a merchant-first support strategy
Stay updated on payment processing regulations, chargeback policies, and industry trends

Requirements

What you’ll need

Previous experience in customer support, preferably in financial services, B2B payments, banking, or fintech is a plus, but not required
Ability to effectively de-escalate calls and provide solutions that reduce churn and enhance customer satisfaction
Comfortable working with CRM systems, payment gateways, and merchant account platforms
Strong verbal and written communication skills, with the ability to explain technical payment processing concepts in an accessible way
Adaptability to fast-paced, high-volume environments while managing multiple tasks efficiently
Ability to quickly identify, troubleshoot, and resolve payment-related issues
Strong critical thinking and analytical skills with a focus on finding solutions
Ability to handle sensitive financial information with discretion and professionalism
Strong commitment to customer satisfaction and relationship-building
Must be eligible to work without sponsorship in the United States or Canada

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Day 1 robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program