Process Improvement Manager

EverCommerce

. Reconstruct current-state processes through interviews, shadowing, and system data .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and operational excellence, with a strong focus on redesigning workflows and measuring performance metrics. Proficient in utilizing quantitative skills to analyze operational data and drive adoption of new processes in a collaborative environment.

Highest-signal resume keywords

Process ImprovementOperational ExcellenceLean Six SigmaData AnalysisChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingQuantitative AnalysisCycle Time AnalysisConstraint AnalysisData CleaningOperational Metrics DefinitionFuture-State Process DesignAutomation ImplementationTraining DevelopmentHandoff Tracking

Soft Skills

Skilled InterviewerClear WritingCredibility with TeamsComfort with AmbiguityCollaboration

Tools & Technologies

Business Intelligence ToolsCRM SystemsProject Management SystemsOperational SystemsHealthcare Technology

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Healthcare TechnologySaaSRegulated EnvironmentOperational FunctionRevenue Cycle

About the role

Key responsibilities & impact

Reconstruct current-state processes through interviews, shadowing, and system data
Separate elapsed time from touch time
Document handoffs, queues, decision points, and exceptions
Pull duration, volume, and rework data from operational systems
Establish defensible baselines before changes are made
Define operating metrics and their underlying definitions
Design future-state processes around constraints, flow, queue discipline, sequencing, ownership, and quality gates
Determine what to eliminate, standardize, and automate
Pressure-test redesigns against real and edge cases
Work with function leaders and frontline teams to drive adoption
Build training, standard work, and manager routines
Track whether changes hold after handoff and intervene when needed
Partner with engineers to ensure builds start from corrected processes
Work with Finance to define and measure savings and capacity
Develop a repeatable improvement method across engagements

Requirements

What you’ll need

5+ years in process improvement, operational excellence, business process consulting, or a hands-on operations leadership role with responsibility for redesigning how work is done
Demonstrated experience mapping a complex, multi-team process end to end and delivering a measured improvement, with numbers you can speak to
Strong quantitative skills; ability to pull, clean, and interrogate operational data in a spreadsheet or BI tool
Skilled interviewer and observer
Working knowledge of flow and queue concepts, cycle time, work in progress, and constraint analysis
Credibility with frontline teams and executives, and ability to hold a position when a redesign is unpopular
Clear, plain writing
Comfort with ambiguity and examining previously unexamined functions
Healthcare technology, SaaS, or another regulated environment preferred
Formal training in Lean, Six Sigma, or an equivalent improvement method, applied in practice preferred
Experience in implementation, onboarding, revenue cycle, support, or another high-volume operational function preferred
Familiarity with CRM and project or work management systems and their data preferred
Experience working alongside a technical team on automation or AI projects preferred
Change management experience through leadership transition or reorganization preferred
Must be eligible to work without sponsorship in the United States

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program