RCM Vendor Operations Manager

EverCommerce

. Serve as the primary point of contact for billing vendors and foster strong relationships and effective communication .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, including billing, coding, and collections, while effectively coordinating offshore teams and fostering vendor relationships. Proficient in analyzing performance data to drive process improvements and ensure compliance with industry standards.

Highest-signal resume keywords

Healthcare RCM ExperienceVendor ManagementRevenue Cycle ProcessesAnalytical SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCodingCollectionsProcess ImprovementPerformance Data AnalysisEHR/PM SystemsClaims ClearinghousesPayer Rules/RegulationsTraining CoordinationStandard Operating Procedures

Soft Skills

Strong CommunicationProblem-SolvingSelf-MotivatedRelationship Management

Tools & Technologies

Microsoft Office SuiteDrChrono

Certifications & Qualifications

CPCCCS

Industry Keywords

Healthcare AdministrationBPO VendorsOffshore TeamsRegulatory ChangesKnowledge Transfer

About the role

Key responsibilities & impact

Serve as the primary point of contact for billing vendors and foster strong relationships and effective communication
Function as the operational liaison for offshore resources across multiple BPO vendors
Monitor daily production output, quality metrics, and productivity across offshore teams
Coordinate staffing, scheduling, and resource allocation with offshore team leads
Facilitate communication between onshore operations and offshore teams
Conduct regular vendor business reviews and identify improvement opportunities
Develop and refine standard operating procedures for offshore operations
Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections
Translate vendor performance data into actionable insights
Coordinate training programs on new features, system updates, and best practices
Ensure offshore teams stay current with RCM industry standards and regulatory changes
Support knowledge transfer and change management initiatives
Identify and mitigate risks related to vendor operations
Provide input into vendor selection, contracting, and long-term sourcing strategy
Maintain operational relationships with existing BPO vendor management
Escalate issues and coordinate resolution with vendor leadership
Support the Operations Manager with vendor performance data and insights
Collaborate with IT on system access, permissions, and technical support
Assist with vendor onboarding of new processes or team members
Act as escalation point for vendor-related issues impacting client billing outcomes

Requirements

What you’ll need

Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred
Minimum 3+ years of healthcare RCM experience (billing, coding, collections, or related)
Experience working with or coordinating offshore teams and vendors (direct employee management not required)
Strong understanding of revenue cycle processes, metrics, and industry standards
Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus)
Analytical mindset with proven ability to interpret performance data and identify improvement opportunities
Strong communication and problem-solving skills for managing remote/offshore relationships
Proficiency in Microsoft Office Suite, particularly Excel
Self-motivated with ability to work independently in a remove environment
Process improvement or training experience preferred
Healthcare billing/coding certification (CPC, CCS, or equivalent) preferred
Must be eligible to work without sponsorship in the United States

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program