Senior Product Manager

EverCommerce

. Lead the product strategy, roadmap, and execution for ZyraTalk within EverPro’s product portfolio .

Posted 10/2/2026full-timeRemote • Colorado • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on AI voice and SaaS integration, driving product strategy, execution, and customer engagement. Capable of translating customer insights into actionable product roadmaps and success metrics while collaborating across cross-functional teams.

Highest-signal resume keywords

Product Management ExperienceAI Voice Product StrategySaaS Platform CapabilitiesCustomer Discovery SkillsAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product StrategySaaS Product ManagementAI Voice IntegrationWorkflow AutomationData WorkflowsAPI IntegrationSuccess Metrics DefinitionCompetitive AnalysisMarket InsightsVoice Automation

Soft Skills

Excellent CommunicationCross-Functional LeadershipComfort Operating in AmbiguityStrong Commercial Instincts

Tools & Technologies

Conversational AICustomer Engagement ToolsCall TrackingTelephonySpeech-to-Text SystemsAutomation Platforms

Industry Keywords

Home ServicesSMB CustomersVoice AIContact Center TechnologyVirtual Receptionist Products

About the role

Key responsibilities & impact

Lead the product strategy, roadmap, and execution for ZyraTalk within EverPro’s product portfolio
Define and drive the EverPro Voice product line and its integration with vertical SaaS products
Identify and prioritize integration opportunities for customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders
Build understanding of home services SMB customers and how voice automation improves responsiveness and business outcomes
Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
Own product discovery, customer feedback loops, competitive analysis, and market insights
Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities
Establish KPIs and operating rhythms covering usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
Create product vision and actionable roadmap for AI voice
Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
Prioritize investments across ZyraTalk enhancements, platform integrations, customer needs, and shared capabilities
Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and opportunities
Lead the transition from founder-led product intuition to scalable product management discipline

Requirements

What you’ll need

6+ years of product management experience
Experience owning complex SaaS products or platform capabilities
Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred
Proven ability to lead product strategy and execution in a cross-functional environment
Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions
Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities
Ability to balance near-term customer and business needs with longer-term platform and product strategy
Strong analytical skills, including defining success metrics, evaluating adoption, and making data-based prioritization decisions
Excellent communication skills to align executives, product, engineering, sales, customer success, and other stakeholders
Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area
Strong commercial instincts and understanding of packaging, adoption, retention, and revenue growth
Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is nice to have
Experience integrating acquired products into a broader product portfolio is nice to have
Experience serving SMB customers, especially in home services or related verticals, is nice to have
Familiarity with AI agents, LLM-powered workflows, speech-to-text/text-to-speech systems, call analytics, or automation platforms is nice to have
Experience building products across multiple brands, business units, or vertical SaaS products is nice to have

Benefits

Comp & perks

Equal opportunity employer
Authorized AI tools may be used to improve efficiency, quality, and innovation, subject to company policies
AI-assisted work is subject to human review and employee responsibility