Strategic Customer Success Manager

EverCommerce

. Manage a portfolio of 10–20 enterprise healthcare accounts as the primary strategic advisor for executive stakeholders .

Posted 10/28/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise healthcare accounts, developing customer success plans, and driving platform adoption through strategic advisory roles. Proven ability to analyze customer data, advocate for customer needs, and collaborate cross-functionally to enhance product offerings and achieve measurable business outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceExecutive Stakeholder EngagementData-Driven StrategyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansRenewals ManagementCross-Sell StrategiesUsage Data AnalysisKPI TrackingChange ManagementPlaybook CreationBehavioral Health KnowledgeProactive Customer Success ModelsROI Demonstration

Soft Skills

Consultative SkillsOrganizational Change NavigationMentoringRelationship BuildingExecutive Presence

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

HealthcareEnterprise AccountsCustomer AdvocacyProduct Roadmap InfluenceCustomer Feedback

About the role

Key responsibilities & impact

Manage a portfolio of 10–20 enterprise healthcare accounts as the primary strategic advisor for executive stakeholders
Develop and execute customer success plans to increase platform adoption, optimize workflows, and achieve measurable business outcomes
Build and maintain relationships with executive sponsors and clinical, operational, and technical stakeholders
Conduct Executive Business Reviews and Quarterly Business Reviews to demonstrate ROI, track success metrics, and align strategic priorities
Monitor account health, product adoption, support trends, and customer feedback to identify risks and improve retention
Identify expansion opportunities and collaborate with Sales on cross-sell and upsell strategies
Advocate for customer needs, feature enhancements, and roadmap priorities with Product, Engineering, and Leadership
Guide customers through product updates, feature releases, and change management initiatives
Coordinate with Implementation, Support, Product, and Sales across the customer lifecycle
Own executive escalations and coordinate cross-functional resolution plans
Analyze customer data and success metrics to identify trends, demonstrate value realization, and recommend best practices
Maintain deep expertise in EverHealth products

Requirements

What you’ll need

Bachelor’s Degree preferred
7+ years in Customer Success, ideally in SaaS or HR tech
Proven success with renewals, cross-sell, and expansion strategies
Experience building and executing customer success plans aligned to business goals
Skilled in using and creating playbooks to drive scalable success motions
Strong discovery and consultative skills — able to uncover customer needs and align solutions to long-term vision
Comfortable navigating organizational change and helping others adapt to new ways of working
Experience transitioning from reactive to proactive CS models
Executive presence and ability to engage with VP/C-suite stakeholders
Data-driven mindset — uses customer health scores, usage data, and KPIs to inform strategy
Background in behavioral health or healthcare is a strong plus
Experience with customer advocacy and influencing product roadmap through feedback
Strong cross-functional collaboration with Sales, Product, and Support
Natural mentor or coach — able to elevate team thinking and share best practices
Must be eligible to work without sponsorship

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program