Technical Support Specialist

EverCommerce

. Provide exceptional support to customers via phone, chat, email, and customer portal .

Posted 10/26/2026full-timeRemote • United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and support capabilities, with strong troubleshooting and analytical skills to resolve technical issues effectively. Proficient in collaborating with cross-functional teams and documenting customer interactions to enhance service quality and customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting SkillsSaaS Application SupportHealthcare Environment KnowledgeStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportAnalytical SkillsTroubleshootingDocumentationWorkflow ConfigurationApplication SupportKnowledge Base ContributionTime ManagementProblem SolvingCustomer Interaction

Soft Skills

EmpathyOrganizational SkillsCollaborationAdaptabilityCustomer Service

Tools & Technologies

Support ToolsKnowledge BasesCustomer Portal

Industry Keywords

SaaSEHRPractice ManagementBillingRevenue Cycle ManagementHealthcare WorkflowsPatient RecordsEligibilityClaimsPayments

About the role

Key responsibilities & impact

Provide exceptional support to customers via phone, chat, email, and customer portal
Diagnose, troubleshoot, and resolve application, workflow, and configuration issues
Help customers maximize the functionality of EverHealth solutions
Escalate complex issues to appropriate internal teams with complete documentation
Collaborate with Product, Engineering, Billing, and other internal departments
Document customer interactions and troubleshooting steps accurately
Provide customer feedback to improve products and services
Identify opportunities to improve support processes and customer experience
Use internal knowledge bases and support tools to research and resolve issues
Contribute to internal knowledge base articles
Meet or exceed customer satisfaction, quality, productivity, and SLA goals
Expand product knowledge and stay current on new features and enhancements
Travel may be required to Corporate Headquarters in Denver, Colorado, or other office locations around North America

Requirements

What you’ll need

1+ years of experience in a customer-facing, customer support, or technical support role
Excellent troubleshooting and analytical skills
Strong verbal and written communication skills
Ability to explain technical concepts to non-technical users
Strong organizational and time management skills
Ability to prioritize work in a fast-paced environment
Exceptional customer service skills with a strong sense of empathy
Ability to learn new technologies quickly
Comfortable working independently in a remote environment while collaborating with a global team
Must be eligible to work without sponsorship
Preferred: 1+ years of technical support experience
Preferred: Experience supporting SaaS applications
Preferred: Experience working in a healthcare environment, including EHR, Practice Management, Billing, or Revenue Cycle Management solutions
Preferred: Familiarity with healthcare workflows such as scheduling, eligibility, claims, payments, and patient records

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program