Account Specialist

EverDriven

. Support safe and timely student transportation within a designated territory .

Posted 11/6/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing transportation operations, ensuring compliance with safety regulations, and enhancing service quality through effective communication and collaboration with diverse stakeholders. Proficient in utilizing Microsoft Word and Excel for operational documentation and reporting.

Highest-signal resume keywords

Transportation Operations ManagementCustomer Service SkillsRegulatory ComplianceMicrosoft Word ProficiencyMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation ManagementOperational EfficiencyService Quality ImprovementProblem SolvingDocumentation MaintenanceSafety InspectionsClient RetentionAccount ManagementData AnalysisMultitasking

Soft Skills

Professional CommunicationCollaborationCustomer Relationship ManagementDiversity AwarenessDynamic Problem Solving

Certifications & Qualifications

Valid Driver’s LicenseDrug ScreenBackground Check

Industry Keywords

Student TransportationField OperationsService ProvidersHIPAA ComplianceClient PoliciesCommunity EngagementPerformance MonitoringAccount DevelopmentThird-Party CredentialingSafety Regulations

About the role

Key responsibilities & impact

Support safe and timely student transportation within a designated territory
Collaborate with EverDriven departments, transportation providers, school districts, and parents
Execute programs to improve service quality and productivity and reduce costs
Exercise customer service and identify and escalate daily challenges or service deficiencies
Assist with daily account service and recruit, vet, and credential third-party transportation providers
Manage and oversee Field Operations, including new client start-ups, client retention and development, and growth of existing accounts
Continuously improve a safe, efficient, and effective transportation system
Liaise between EverDriven and clients while providing guidance, direction, and feedback
Manage regulatory and client policies and procedures to maintain a safe and efficient environment
Monitor local transportation performance against EverDriven contracts
Develop and maintain communication with contractors, community officials, and agency staff
Maintain documentation regarding provider information, operations, maintenance, and safety inspections
Follow safety rules established by regulatory bodies and client contracts
Access and/or modify electronic Protected Health Information in compliance with HIPAA requirements

Requirements

What you’ll need

Minimum education of a bachelor's degree or equivalent experience
Experience in transportation and/or operations is a plus
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Ability to set priorities wisely, multitask, and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word and Excel
Valid Driver’s License with a good driving record
Drug Screen and Background Check is a Condition of Employment
Daily travel as required
Fluent in Spanish is a plus

Benefits

Comp & perks

Bonus potential
Remote work arrangement
Regular, pre-planned travel to support customers and Service Providers
Equal opportunity employment