EverDriven

Customer Success Manager

• Implement strategies and processes that deliver consistent customer satisfaction and retention
• Own account relationships, strategy, pricing, contract renewals, and RFPs
• Proactively engage and build relationships with decision makers and all levels of school district personnel
• Understand retention and service risks and drive risk mitigation plans
• Use product/service knowledge, problem-solving skills, and training to enhance customer engagements while generating revenue
• Conduct regular client check-ins and business reviews to understand goals and challenges and provide tailored solutions
• Work cross-functionally with internal teams to access resources and facilitate customer solutions and tools
• Deliver customer feedback to internal teams as the voice of the customer
• Advocate for solutions, product enhancements, and other actions to meet customer needs and cultivate growth