Customer Success Manager

EverDriven

. Implement strategies and processes that deliver consistent customer satisfaction and retention .

Posted 9/29/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $88,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and business development, with a strong focus on relationship management, problem-solving, and strategic account ownership. Proven ability to drive customer satisfaction and retention through tailored solutions and effective communication.

Highest-signal resume keywords

Customer Success ManagementBusiness DevelopmentRelationship BuildingProblem-SolvingAnalytical Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementContract RenewalsRFP ManagementRisk MitigationClient Check-InsBusiness ReviewsRevenue GenerationProject Management

Soft Skills

Interpersonal SkillsCommunication SkillsProactive AttitudeSelf-MotivationAbility to Manage Multiple Priorities

Certifications & Qualifications

Bachelor's DegreeValid US Driver's License

Industry Keywords

Customer SatisfactionRetention StrategiesCross-Functional CollaborationVoice of the CustomerSchool District Personnel

About the role

Key responsibilities & impact

Implement strategies and processes that deliver consistent customer satisfaction and retention
Own account relationships, strategy, pricing, contract renewals, and RFPs
Proactively engage and build relationships with decision makers and all levels of school district personnel
Understand retention and service risks and drive risk mitigation plans
Use product/service knowledge, problem-solving skills, and training to enhance customer engagements while generating revenue
Conduct regular client check-ins and business reviews to understand goals and challenges and provide tailored solutions
Work cross-functionally with internal teams to access resources and facilitate customer solutions and tools
Deliver customer feedback to internal teams as the voice of the customer
Advocate for solutions, product enhancements, and other actions to meet customer needs and cultivate growth

Requirements

What you’ll need

Bachelor’s degree and/or equivalent relevant years of experience
Minimum of 5 years' experience in a business development or customer success role
Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Proactive and self-motivated with a passion for customer success and a track record of achieving goals
Valid US driver's license in good standing, required
Must reside within the state of Virginia
Position is remote/WFH and requires up to 33% travel

Benefits

Comp & perks

Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program
Bonus potential