Everfield

Operations

• Provide disciplinary and functional leadership for a team of approximately 15 employees across Support and Consulting, with clear prioritization, scheduling, and follow-through on day-to-day results
• Act as the primary point of contact for critical customer issues; ensure fast, reliable resolutions and strengthen customer satisfaction and retention
• Establish clear, measurable processes in Support and Consulting; identify bottlenecks and resolve them pragmatically
• Develop, implement, and actively promote the use of AI-powered tools within the team, as well as drive their adoption among customers
• Identify cross-sell and upsell opportunities arising from Support and Consulting interactions and work closely with Sales
• Assume responsibility for revenue and budgets for Support & Consulting, including personnel, operating, and project costs
• Achieve and transparently report on defined KPIs, such as revenue targets, cost budgets, service levels/CSAT, and AI adoption rates
• Recruit, develop, and motivate employees while fostering a culture of ownership and customer focus
• Define relevant KPIs and report regularly to the executive team
• Serve as the link between customers, Product/Engineering, and the executive team, bringing structured customer feedback into product development
• Participate in a 30-minute TA call, a 45-minute hiring manager call, and a 90-minute case study during the application process

Head of Client Operations

Marketing

• Support the team on the company website (WordPress) and SEO, which will be the main focus of the internship
• Help create content for the blog, the website and downloadable resources
• Support the company LinkedIn page and email marketing campaigns
• Support lead generation campaigns, working alongside the Sales team and an external partner who manages part of the marketing funnel
• Help draft press releases
• Help coordinate in-person and online events and trade fairs, including stand logistics, locations, materials and merchandising
• Take ownership of smaller tasks from start to finish and bring creative ideas to live campaigns
• Report directly to the Marketing Manager
• Participate in an interview process involving the Talent Acquisition Manager and Sales Manager

Marketing Intern

Customer Success Manager

• Være den faste kontaktperson for virksomhedens storkunder
• Sikre den bedst mulige løsning for kunden og udvikle den løbende
• Arbejde med opsøgende salg
• Bidrage til, at organisationen leverer den bedst mulige kundeservice
• Have tæt samarbejde med supportafdelingen
• Være i tæt dialog med storkunder og kolleger
• Tage ansvar for og sætte præg på virksomhedens vigtigste kundeforhold

Head of Client Operations

Marketing Intern

Customer Success Specialist