Implementation Manager

Evergreen Nephrology

. Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and the post-launch ramp review .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multi-stakeholder implementations within healthcare services, ensuring adherence to timelines and effective communication across diverse teams. Proficient in coordinating clinical workflows, data management, and vendor relationships while maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Implementation ManagementProject ManagementHealthcare Technology ExperienceMS Office Suite ProficiencyVendor Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementProject ManagementMulti-Stakeholder CoordinationData ValidationPatient Data IntakeEHR Data WorkflowsProcess ImprovementTimeline ManagementMeeting FacilitationRisk Identification

Soft Skills

Excellent Communication SkillsOrganizational DisciplineAutonomyProblem-SolvingFollow-Through

Tools & Technologies

MS OutlookMS TeamsMS SharePointMS ExcelMS PowerPoint

Industry Keywords

Healthcare ServicesValue-Based CareChronic Care ManagementCMS Care Management ProgramsProvider Practice OperationsSecure Patient Data TransferHIPAA Compliance

About the role

Key responsibilities & impact

Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and the post-launch ramp review
Hold timelines across multiple concurrent implementations and escalate slippage early
Coordinate implementation and clinical workstreams, including patient data intake and validation, forms and materials, outreach wording, after-hours handling, billing pathways, and system access
Maintain practice contact maps across leadership, project champion, clinical lead, data/EHR, and billing contacts
Build agendas and prepare, refine, and version meeting materials and decks
Facilitate meetings with the Program Director or independently, driving sessions to decisions and named owners
Capture and circulate follow-ups and confirm completion of post-meeting forms and deliverables
Prepare recurring internal and practice-facing status updates for leadership review
Serve as primary day-to-day contact for partner practice leadership, administration, clinical leads, billing, and EHR/data contacts
Manage expectations regarding timing, data requirements, and practice-side responsibilities
Surface practice-side risks and blockers to the Program Director
Maintain a single source of truth for deadlines, commitments, and open items and drive them to closure
Partner with the Clinical Program Director on coordinator staffing readiness, training timing, and launch pacing
Coordinate with Finance, Legal and Compliance, Data, People Operations, and Market Operations to unblock work
Manage vendor and platform coordination for launch and steady state
Identify recurring process failures and propose durable fixes such as checklists, templates, and trackers
Perform other duties consistent with the role as assigned

Requirements

What you’ll need

5+ years of experience in implementation, program or project management, client success, or practice/provider operations, ideally in healthcare services, value-based care, or healthcare technology
Demonstrated experience running multi-stakeholder implementations to a defined timeline with external customers or partners
Excellent written and verbal communication skills, including the ability to build a clean deck and facilitate meetings of clinicians and executives
Strong organizational discipline and follow-through; comfortable operating with autonomy and ambiguity
Advanced skills with MS Office Suite, including Outlook, Teams, SharePoint, Excel, and PowerPoint
Willingness to travel occasionally for practice kickoffs and on-site sessions
Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps; Cable, Fiber, or DSL connections hardwired to the internet device are recommended
Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred: Experience with nephrology, chronic care management, or other CMS care management programs
Preferred: Familiarity with provider practice operations, EHR data workflows, and secure patient data transfer
Preferred: Experience managing vendor or platform partner relationships
Preferred: Comfort learning care management platforms and reporting tools quickly

Benefits

Comp & perks

Paid time off starting at 4 weeks for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Annual bonus