Evergreen Nephrology

Pharmacist

• Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment
• Deliver clear, standardized messaging using approved scripts and talking points to support informed enrollment decisions and manage patient questions and objections
• Obtain and document patient consent by phone and capture information needed to enroll patients
• Update patients' preferred pharmacies in the EHR, trigger electronic prescriptions to the pharmacy partner, and document consent or decline in patient charts
• Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing outreach based on urgency and targets
• Document call activity, outreach attempts, accepts/declines, and coordination activities in clinical and operational systems
• Meet call center performance expectations for call quality, productivity, average speed of answer, and enrollment/conversion targets
• Uphold patient privacy and confidentiality standards under HIPAA and organizational policies
• Provide inbound support as needed and perform other duties consistent with the role
• Engage patients with chronic kidney disease and complex chronic conditions in a fully remote, telephonic pharmacy care program

Pharmacy Care Coordinator, MA – Contract to Perm

Implementation Specialist

• Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and the post-launch ramp review
• Hold timelines across multiple concurrent implementations and escalate slippage early
• Coordinate implementation and clinical workstreams, including patient data intake and validation, forms and materials, outreach wording, after-hours handling, billing pathways, and system access
• Maintain practice contact maps across leadership, project champion, clinical lead, data/EHR, and billing contacts
• Build agendas and prepare, refine, and version meeting materials and decks
• Facilitate meetings with the Program Director or independently, driving sessions to decisions and named owners
• Capture and circulate follow-ups and confirm completion of post-meeting forms and deliverables
• Prepare recurring internal and practice-facing status updates for leadership review
• Serve as primary day-to-day contact for partner practice leadership, administration, clinical leads, billing, and EHR/data contacts
• Manage expectations regarding timing, data requirements, and practice-side responsibilities
• Surface practice-side risks and blockers to the Program Director
• Maintain a single source of truth for deadlines, commitments, and open items and drive them to closure
• Partner with the Clinical Program Director on coordinator staffing readiness, training timing, and launch pacing
• Coordinate with Finance, Legal and Compliance, Data, People Operations, and Market Operations to unblock work
• Manage vendor and platform coordination for launch and steady state
• Identify recurring process failures and propose durable fixes such as checklists, templates, and trackers
• Perform other duties consistent with the role as assigned

Implementation Manager

Business Intelligence Analyst

• Report to the Manager of Reporting & Analytics as an individual contributor
• Collaborate with business partners to gather reporting and analytics requirements for operational and clinical efficiency
• Validate data accuracy and quality in analytics and reporting outputs
• Collaborate with Data Engineering and Advanced Analytics to transform raw data into metrics and insights
• Design and create analytics dashboards and operational reports using visualization tools such as Power BI
• Train end users on newly deployed dashboards and deliverables
• Support enhancements and maintenance of deployed dashboards and deliverables
• Manage internal and external timelines for data reporting
• Identify and track report issues, including logic defects, data quality problems, and process errors
• Maintain documentation for reports and dashboards, including KPI definitions and data sources
• Develop data-based solutions and tools that drive company performance and patient outcomes

Pharmacy Care Coordinator, MA – Contract to Perm

Implementation Manager

Senior Analyst, Reporting & Analytics