Pharmacy Care Coordinator

Evergreen Nephrology

. Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-volume outbound patient outreach, utilizing strong communication skills to build trust and guide patients through enrollment processes while ensuring compliance with HIPAA standards. Proficient in managing multiple tasks and maintaining detailed documentation within electronic health record systems.

Highest-signal resume keywords

Current Medical Assistant Certification (CMA/RMA)Telephonic Patient Outreach ExperienceElectronic Health Record (EHR/EMR) ProficiencyHIPAA Compliance KnowledgeMS Office Suite Intermediate Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentCall Center Performance ManagementDocumentation of Call ActivityOutbound Telephone OutreachPatient Consent Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsAttention to DetailTrust Building

Tools & Technologies

Electronic Health Record (EHR/EMR)MS Office SuiteOutlookTeams

Certifications & Qualifications

Current Medical Assistant Certification (CMA/RMA)

Industry Keywords

HealthcarePharmacyCare CoordinationPatient SupportHIPAA

About the role

Key responsibilities & impact

Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment
Deliver clear, standardized messaging using approved scripts and talking points to support informed enrollment decisions and manage questions and objections
Obtain and document patient consent by phone and capture enrollment information
Update patients' preferred pharmacies, trigger electronic prescriptions, and document consent or decline in the EHR
Manage outreach queues and follow-up cadences, completing multiple contact attempts and prioritizing outreach based on urgency and targets
Document call activity, outreach attempts, accepts/declines, and coordination activities in clinical and operational systems
Meet call center performance expectations, including call quality, productivity, average speed of answer, and enrollment/conversion targets
Uphold patient privacy and confidentiality standards under HIPAA and organizational policies
Perform other duties consistent with the role as assigned

Requirements

What you’ll need

Current Medical Assistant certification (CMA/RMA)
Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment
Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone
Experience in healthcare, pharmacy, care coordination, or other patient support roles
Comfort and proficiency working within an electronic health record (EHR/EMR)
Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-ups across an outreach queue
Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI
Intermediate skills with MS Office Suite of products including Outlook and Teams
Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps; cable, fiber, or DSL connections hardwired to the internet device are recommended
Ability to work 8:30am–5pm in the eastern time zone
Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Paid time off starting at 4 weeks for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role