Pharmacy Care Coordinator, MA – Contract to Perm

Evergreen Nephrology

. Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephonic patient outreach and enrollment processes, with a strong focus on patient engagement, HIPAA compliance, and effective communication. Proficient in managing high-volume outreach while maintaining attention to detail and organizational standards.

Highest-signal resume keywords

Current Medical Assistant Certification (CMA/RMA)Telephonic Patient Outreach ExperienceElectronic Health Record (EHR) ProficiencyHIPAA KnowledgeStrong Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentConsent CaptureCall DocumentationMedication List ReviewOutreach Queue Management

Soft Skills

Communication SkillsOrganizational SkillsAttention to DetailTrust Building

Tools & Technologies

MS Office SuiteEHR/EMR SystemsTelephonic Outreach Tools

Certifications & Qualifications

Medical Assistant Certification (CMA/RMA)

Industry Keywords

HIPAA ComplianceChronic Kidney DiseasePatient PrivacyCare CoordinationTelephonic Pharmacy Care

About the role

Key responsibilities & impact

Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment
Deliver clear, standardized messaging using approved scripts and talking points to support informed enrollment decisions and manage patient questions and objections
Obtain and document patient consent by phone and capture information needed to enroll patients
Update patients' preferred pharmacies in the EHR, trigger electronic prescriptions to the pharmacy partner, and document consent or decline in patient charts
Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing outreach based on urgency and targets
Document call activity, outreach attempts, accepts/declines, and coordination activities in clinical and operational systems
Meet call center performance expectations for call quality, productivity, average speed of answer, and enrollment/conversion targets
Uphold patient privacy and confidentiality standards under HIPAA and organizational policies
Provide inbound support as needed and perform other duties consistent with the role
Engage patients with chronic kidney disease and complex chronic conditions in a fully remote, telephonic pharmacy care program

Requirements

What you’ll need

Current Medical Assistant certification (CMA/RMA)
Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment
Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone
Experience in healthcare, pharmacy, care coordination, or other patient support roles
Comfort and proficiency working within an electronic health record (EHR/EMR), including documenting encounters, reviewing medication lists, and making authorized updates
Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-ups across an outreach queue
Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI
Intermediate skills with MS Office Suite of products including Outlook and Teams
Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps; cable, fiber, or DSL connections hardwired to the internet device are recommended
Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Must be able to work 8:30am–5pm in the Eastern time zone
Preferred: prior experience in a healthcare call center or telephonic patient outreach/enrollment role
Preferred: bilingual (English/Spanish)
Preferred: experience with phone-based consent capture or enrollment workflows
Preferred: background in care navigation, including connecting patients to community resources and addressing social determinants of health
Preferred: familiarity with common chronic disease medications and prescription coverage terminology

Benefits

Comp & perks

Paid time off starting at 4 weeks for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role