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Everience Romania

L1 IT Customer Support, French, English

Everience Romania

. Provide accurate and optimal IT solutions via telephone, email, or chat .

Posted 11/9/2026full-timeRemote • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service abilities, including client orientation and active listening, while providing IT solutions and troubleshooting in a dynamic environment. Fluent in both French and English, capable of effectively communicating and escalating issues as needed.

Highest-signal resume keywords
Fluent FrenchFluent EnglishCustomer Support ExperienceExcellent Customer Service AbilitiesAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingOffice ApplicationsWindowsOutlookInternet ApplicationsHardware Issues
Soft Skills
Client OrientationActive ListeningInterpersonal Skills
Industry Keywords
IT SolutionsCustomer SatisfactionProject Performance IndicatorsDynamic Environment

About the role

Key responsibilities & impact
  • Provide accurate and optimal IT solutions via telephone, email, or chat
  • Troubleshoot office, Windows, Outlook, internet, specific applications, and hardware issues after training
  • Assist in resolving customer and support issues to positively impact customer satisfaction
  • Follow up on the existing backlog
  • Comply with project performance indicators
  • Communicate with designated teams and escalate complex issues

Requirements

What you’ll need
  • Fluent French and English (B2/C1)
  • Technical college or university is not mandatory as necessary training will be ensured
  • Previous customer support experience is an advantage
  • Excellent customer service abilities: client orientation, active listening and interpersonal skills
  • Ability to work in a dynamic environment and multitask
  • Availability to work in shifts

Benefits

Comp & perks
  • Permanent contract
  • Competitive salary
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house
  • Central building offices with an excellent view of the city, top facilities and equipment