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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management and client engagement, with a strong focus on driving measurable outcomes and managing complex relationships. Proficient in data analysis to inform strategies and enhance client satisfaction in the health and wellbeing sector.
Highest-signal resume keywords
Enterprise Account ManagementData AnalysisClient EngagementHubSpot CRMB2B Health Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData AnalysisClient ServicesQuarterly Business ReviewsOnboardingLogistics ManagementTraining Calendar ManagementEvent PlanningRenewal Process ManagementStakeholder Engagement
Soft Skills
Excellent CommunicationRelationship BuildingProblem SolvingPresentation SkillsCollaboration
Tools & Technologies
HubSpotCRM Software
Industry Keywords
B2B HealthInsuranceCorporate HealthHealth and WellbeingAU and NZ Enterprise Landscape
About the role
Key responsibilities & impact- Own relationships with a portfolio of top corporate and insurance partners after go-live
- Act as the day-to-day point of contact for enterprise accounts
- Drive member utilisation and identify at-risk accounts
- Run Quarterly Business Reviews and senior-stakeholder engagements
- Tailor client engagement plans to drive measurable outcomes
- Analyse usage data, biomarker trends, and engagement trends
- Lead new account onboarding and rollout with Operations and Clinical teams
- Manage logistics for pilot programs, executive health days, and phased rollouts
- Build reusable launch communications and onboarding toolkit
- Build and maintain training calendars
- Plan and deliver on-site and virtual activation events, webinars, and executive briefings
- Own the renewal process and build commercial and clinical cases for continuation
- Identify expansion opportunities and hand qualified opportunities to Sales
- Develop advocates, case studies, testimonials, and referrals
- Maintain accurate account records in HubSpot
- Represent client feedback internally to shape product and clinical roadmap priorities
- Report to the Corporate and Enterprise Lead
- Collaborate with Corporate and Enterprise Sales, Clinical, Operations, and Marketing
Requirements
What you’ll need- 3+ years in enterprise account management, customer success, or client services
- Experience ideally in B2B health, benefits, insurance, or a related enterprise services environment
- Track record of managing complex enterprise relationships across multiple stakeholders
- Comfortable running concurrent implementations and events
- Confident working with data to tell a story about usage, outcomes, and ROI
- Excellent written and verbal communication, with the polish to present to senior HR and executive stakeholders
- Genuine interest in health and wellbeing
- Experience with HubSpot or a similar CRM is nice to have
- Background in corporate health, life insurance, or health and wellbeing channels is nice to have
- Exposure to the AU and NZ enterprise landscape is nice to have
Benefits
Comp & perks- Hybrid working with 3 days in the office
- Flexibility to manage life beyond the 9 to 5 when it matters
- Full access to the Everlab health program after successfully passing probation
- Employee Share Option Plan included as part of total remuneration
- Welcoming, mission-driven team
- Meaningful work focused on preventive health, personalised care, and reducing pressure on the health system