Everlab

Account Manager

• Own relationships with a portfolio of top corporate and insurance partners after go-live
• Act as the day-to-day point of contact for enterprise accounts
• Drive member utilisation and identify at-risk accounts
• Run Quarterly Business Reviews and senior-stakeholder engagements
• Tailor client engagement plans to drive measurable outcomes
• Analyse usage data, biomarker trends, and engagement trends
• Lead new account onboarding and rollout with Operations and Clinical teams
• Manage logistics for pilot programs, executive health days, and phased rollouts
• Build reusable launch communications and onboarding toolkit
• Build and maintain training calendars
• Plan and deliver on-site and virtual activation events, webinars, and executive briefings
• Own the renewal process and build commercial and clinical cases for continuation
• Identify expansion opportunities and hand qualified opportunities to Sales
• Develop advocates, case studies, testimonials, and referrals
• Maintain accurate account records in HubSpot
• Represent client feedback internally to shape product and clinical roadmap priorities
• Report to the Corporate and Enterprise Lead
• Collaborate with Corporate and Enterprise Sales, Clinical, Operations, and Marketing

Enterprise Account Manager

Clinical Operations

• Manage Everlab’s clinical workflows day to day, including patient requests, referrals, and follow-ups
• Design and improve clinical workflows and processes
• Identify workflow problems and build improved replacements
• Speak directly with patients, answer clinical questions, and maintain continuity of care
• Provide clinical oversight across the care team
• Support other clinicians to deliver safe, timely, consistent care
• Collaborate with care managers, nurses, doctors, product, and engineering teams
• Help scale clinical operations beyond 20,000 members

Clinical Operations Doctor – Preventative Healthcare

Accountant

• Own transactional accounting across Australian, New Zealand, and UK entities
• Manage accounts payable across Australia, New Zealand, and UK inboxes
• Process supplier bills and answer payment-status questions
• Reconcile Xero daily and clear the AP inbox daily
• Make Airwallex coding decisions, itemise receipts, and configure card automation rules
• Raise accurate accounts receivable invoices and chase overdue payments
• Prepare and post month-end journals on schedule
• Manage supplier and customer onboarding forms, customer surveys, vendor portals, and consistent platform configuration
• Monitor systems, identify and fix issues, and document fixes
• Document accounting processes
• Migrate bill processing from Dext to Airwallex
• Build and maintain a Coding Guide
• Build a Compliance Calendar covering obligations across jurisdictions
• Manage inter-company recharges across entities
• Prepare indirect tax returns in-house, including BAS, GST, and VAT
• Prepare groundwork for the external audit
• Report to the Financial Controller in a team of two