Senior Associate, B2B Strategy – Operations

Everlab

. Act as the B2B team’s primary partner to Product and Engineering, translating client and commercial requirements into feature specifications .

Posted 11/4/2026full-timeMelbourne • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and technical fluency to translate client requirements into actionable feature specifications while managing multiple projects and client launches. Proficient in building scalable processes and reporting tools to enhance B2B operations and drive revenue growth.

Highest-signal resume keywords

Analytical SkillsProject ManagementCommercial AcumenTechnical FluencyClient Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCommercial Model BuildingProcess DesignFeature SpecificationRevenue Reporting

Soft Skills

Creative Problem-SolvingPolished Written CommunicationResourcefulnessTeam CollaborationBias to Action

Tools & Technologies

HubSpotHexSQLBI ToolsAirtableXero

Industry Keywords

B2BHealthtechEnterprise ProcurementRFPPreventive Medicine

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as the B2B team’s primary partner to Product and Engineering, translating client and commercial requirements into feature specifications
Triage and resolve B2B product issues and build SOPs and tooling for self-service
Design and run scalable processes for renewals and year-two programs
Build playbooks, frameworks, and automations to support B2B team scalability
Lead implementation for new clients after contract signature, including program design, product and contract setup, registration flows, and launch readiness
Run launch planning for large enterprise accounts, including partner journeys, activation plans, onsite testing logistics, and more
Coordinate with Clinical, Operations, and Care Coordination to ensure end-to-end member experience before go-live
Liaise with security teams on client procurement and supplier onboarding
Produce client insights reports and utilisation data using de-identified cohort health data
Build and improve Hex dashboards and employer portal reporting tools while upholding privacy standards
Own weekly B2B revenue reporting, including invoices booked, cash collected, outstanding receivables, and pipeline movements
Partner with Finance on invoicing accuracy, collections escalation, and reconciliation
Calculate quarterly sales commissions and help evolve the commission model
Maintain clean and reliable HubSpot and Hex data
Lead RFP and tender responses for large enterprise opportunities
Model pricing and commercial terms and evolve B2B program tiers and packaging
Build and maintain sales enablement assets, proposal templates, program one-pagers, and sales deck content

Requirements

What you’ll need

3–5 years in strategy & operations, management consulting, business operations, or a similar generalist role, ideally in a high-growth startup, B2B, or health environment
Strong analytical skills, including confidence building commercial models in spreadsheets and working with data to answer business questions
Technical fluency and comfort working with engineers and product managers, writing clear requirements, and using internal tools
Exceptional project management, with the ability to run multiple client launches and workstreams simultaneously
Commercial acumen and polished written communication
Comfort with ambiguity and a bias to action
Genuine interest in health and preventive medicine
Relentlessly resourceful, creative problem-solver, truth-seeking, incredible teammate, and owner mindset
Experience with HubSpot, Hex (or SQL / BI tools), Airtable, or Xero is nice to have
Experience with enterprise procurement, RFPs, or client implementations is nice to have
Experience using AI and no-code tools (e.g. Claude, Lovable) to prototype or automate workflows is nice to have
Exposure to corporate health, employee benefits, insurance, or healthtech in the AU/NZ market is nice to have

Benefits

Comp & perks

Hybrid working with flexibility to manage life beyond the 9–5 when it matters
Full access to the Everlab health program after successfully passing probation, including advanced blood work, physical assessment, nutrition recommendations, personalised doctor’s care, and more
Employee Share Option Plan included as part of total remuneration
Welcoming, mission-driven team
Opportunity to work on preventive health and improve access to personalised care