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EVERSANA

Digital Experience & Innovation Strategist

EVERSANA

. Lead and manage strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences .

Posted 9/17/2026contractRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading employee experience strategies through human-centered design and emerging technologies, while optimizing digital and conversational channels to enhance engagement and business impact.

Highest-signal resume keywords
Employee Experience StrategyHuman-Centered DesignExperience ArchitectureFigma PrototypingInternal Communications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisService DesignJourney MappingPrototypingDigital Experience Optimization
Soft Skills
Detail-OrientedHigh-Quality Writing SkillsHands-On Approach
Tools & Technologies
PowerPointFigma
Industry Keywords
Large Agency ExperienceLarge Enterprise ExperienceEmerging TechnologiesConversational Experiences

About the role

Key responsibilities & impact
  • Lead and manage strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences
  • Analyze data and apply human-centered design, design thinking, service design, and employee insights
  • Identify opportunities and shape future-state concepts
  • Create intuitive, engaging experiences that simplify complex employee needs and drive meaningful engagement and business impact
  • Develop journey maps, experience architectures, prototypes, and innovative solutions
  • Focus on digital and conversational experience strategy
  • Design experiences and journeys through experience architecture
  • Develop concepts and rapid prototypes
  • Apply emerging technologies and AI-enabled experiences
  • Optimize experiences and drive continuous improvement
  • Develop and manage project timelines

Requirements

What you’ll need
  • Large agency or large enterprise experience
  • High-quality strategy and writing skills
  • Internal communications experience
  • PowerPoint experience
  • Figma experience
  • Hands-on approach
  • Ability to develop and manage timelines
  • Detail-oriented
  • Ability to work in select U.S. locations based on business and operational considerations

Benefits

Comp & perks
  • Competitive salaries and benefits
  • Reasonable accommodation during the interview and hiring process for qualified applicants with disabilities
  • Inclusive culture embracing diversity