Medical Information Client Manager – Team Lead

EVERSANA

. Provide oversight of assigned Medical Information clients, including implementation, ongoing management, regular touchpoints, and meetings .

Posted 10/15/2026full-timeRemote • Kansas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medical Information management, including client oversight, compliance with FDA regulations, and the ability to critically evaluate medical literature. Proficient in developing Medical Information content and managing client relationships while ensuring high service levels and performance metrics.

Highest-signal resume keywords

Pharm.D. DegreeMedical Information ExperienceFDA Adverse Event Reporting KnowledgeProject Management SkillsTherapeutic Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Information ManagementCritical Evaluation of Medical LiteratureAdverse Event ReportingDrug InformationContact Center Systems KnowledgeContent DevelopmentClient Invoicing ManagementKPI MonitoringCompliance MonitoringTraining and Mentoring

Soft Skills

Communication SkillsPositive AttitudeProfessional IntegrityTime ManagementEnergy

Tools & Technologies

Medical Information DatabaseTelephony SystemsMicrosoft OfficeVideo Conference PlatformsCRM Software

Industry Keywords

Pharmaceutical IndustryOncologyHematologyImmunologyRare DiseaseNeurologyCardiologyQuality AssuranceClient Stakeholder ManagementMedical Inquiry Processes

About the role

Key responsibilities & impact

Provide oversight of assigned Medical Information clients, including implementation, ongoing management, regular touchpoints, and meetings
Understand client needs and ensure deliverables meet expectations, including KPIs and service levels
Act as liaison with client stakeholders regarding EVERSANA Medical Information Contact Center services
Escalate client performance issues and address concerns about products, services, or employee interactions
Serve as a resource for staff regarding clients, procedures, and products
Participate in client audits and collaborate with EVERSANA Quality
Manage client invoicing
Mentor junior staff and provide initial and ongoing training
Ensure staff performance and proficiency across client products and procedures
Monitor and update client resources and reference files
Monitor medical information inquiry processes and ensure compliance with client requirements
Triage and respond to medical information inquiries from healthcare professionals, consumers, and payers
Identify, research, and critically evaluate medical literature to create responses
Write adverse event and product complaint narratives and medical inquiry custom responses
Handle requests through phone, email, CRM, chat, and other platforms
Identify adverse events and product complaints and perform compliant intake
Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants
Develop Medical Information content, including FAQs, Scientific Response Documents, and Custom Response Documents
Staff scientific medical affairs booths
Perform on-call duties as assigned
Support market and competitive product research, operational and process improvements, field team training, and field liaison activities
Maintain and improve contact center metrics and customer service

Requirements

What you’ll need

Pharm.D. Degree
One to two years of Medical Information and/or pharmaceutical industry experience
Ability to work full time and flexibility with work scheduling as required by clients and management
Ability to travel up to 10%
Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms
Therapeutic expertise
Ability to critically evaluate medical literature
Knowledge of Medical Information contact center systems and processes
Knowledge of FDA postmarketing adverse event reporting regulations and safety terminology
Experience in Drug Information or a specialty area, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or another specialty
Advanced healthcare degree, preferably PharmD or higher (preferred)
2–5 years of Medical Information and/or pharmaceutical industry experience (preferred)
Experience in a Contact Center and Pharmaceutical industry environment (preferred)
Skills in project management and time management (preferred)
Positive attitude and energy
Communication skills
Professional integrity, credibility, and ethical behavior

Benefits

Comp & perks

Competitive salaries and benefits
Reasonable accommodations during the hiring process for qualified applicants with disabilities