Medical Information Representative

EVERSANA

. Respond independently to unsolicited medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers .

Posted 10/23/2026full-timeRemote • Kansas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in responding to medical inquiries and evaluating medical literature while ensuring compliance with FDA regulations and maintaining high-quality customer service. Possesses strong clinical knowledge and the ability to communicate complex medical information effectively.

Highest-signal resume keywords

Medical Information Inquiry ResponseFDA Post-Marketing Adverse Event ReportingClinical BackgroundRegistered Nurse (RN) LicensureMedical Information Database Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Literature EvaluationAdverse Event DocumentationProduct Complaint ReportingTherapeutic ExpertiseContact Center Experience

Soft Skills

Excellent Communication SkillsAbility to Work IndependentlyTeam CollaborationCustomer Service OrientationFlexibility with Scheduling

Tools & Technologies

Telephony SystemsMicrosoft OfficeVideo Conference PlatformsMedical Information Database

Certifications & Qualifications

Registered Nurse (RN) LicensureAdvanced Healthcare Degree

Industry Keywords

HealthcarePharmaceutical IndustryMedical Information Contact CenterQuality AssuranceRegulatory Affairs

About the role

Key responsibilities & impact

Respond independently to unsolicited medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers
Identify, research, and critically evaluate medical literature to create responses
Identify and accurately document adverse events and product complaints
Generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client procedures
Apply FDA post-marketing adverse event reporting regulations and safety terminology
Assess the level and depth of information required for inquiries
Handle requests across phone, email, CRM, chat, and other platforms
Coordinate processes for product quality-related complaints with Quality Assurance, Regulatory Affairs, and complainants
Maintain current knowledge of products, therapeutic areas, and client requirements
Ensure accurate documentation, high quality, and excellent customer service
Staff scientific medical affairs booths
Fulfill assigned on-call responsibilities
Contribute to process improvements affecting Medical Communications Contact Center metrics
Maintain and enhance customer service within the Medical Information Contact Center
Demonstrate commitment to diversity, equity, and inclusion

Requirements

What you’ll need

Associate, Bachelor’s or master’s degree in Nursing or a related healthcare discipline (e.g. allied health, clinical sciences) from an accredited institution
Strong clinical and healthcare background
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Ability to interpret and communicate medical information clearly and accurately
Ability to work full time (40+ hours per week, typically Monday to Friday)
Flexibility with work scheduling as required by clients and management
Ability to travel up to 10%
Advanced healthcare degree or higher in healthcare-related field or equivalent preferred
Registered Nurse (RN) or equivalent licensure preferred
Minimum 2 years of work experience in medical and healthcare, pharmaceutical industry, or equivalent preferred
Direct clinical or patient-facing healthcare experience strongly preferred
Experience in a Contact Center preferred
Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms
Therapeutic expertise
Ability to critically evaluate medical literature
Knowledge of Medical Information contact center systems and processes

Benefits

Comp & perks

Competitive salaries and benefits
Reasonable accommodation for employees and qualified applicants with disabilities
Equal Opportunity Employer