Medical Information Representative

EVERSANA

. Respond independently to unsolicited medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers .

Posted 11/5/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in responding to medical information inquiries, evaluating medical literature, and ensuring compliance with FDA regulations. Possesses strong communication skills and a solid clinical background to provide high-quality customer service in a healthcare setting.

Highest-signal resume keywords

Medical Information Inquiry ResponseAdverse Event ReportingClinical EvaluationCommunication SkillsTherapeutic Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Literature EvaluationAdverse Event DocumentationClinical BackgroundHealthcare Discipline DegreeDrug Information ExperiencePatient-Facing ExperienceContact Center ExperienceRegulatory Compliance KnowledgeProcess Improvement ContributionTelephony Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationTeam CollaborationIndependent Work AbilityCustomer Service Orientation

Tools & Technologies

Medical Information DatabaseMicrosoft OfficeVideo Conference PlatformsCRM SystemsTelephony Systems

Certifications & Qualifications

Registered Nurse (RN) LicensureAdvanced Healthcare Degree

Industry Keywords

FDA RegulationsTherapeutic AreasOncologyHematologyImmunologyRare DiseaseNeurologyCardiologyHealthcare IndustryPharmaceutical Industry

About the role

Key responsibilities & impact

Respond independently to unsolicited medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers
Research and critically evaluate medical literature to create responses to medical information inquiries
Identify and accurately document adverse events and product complaints
Perform intake and generate accurate adverse event and product complaint reports in compliance with standard operating procedures
Assess the level and depth of information required
Handle requests across phone, email, CRM, chat, and other platforms
Coordinate processes for responding to product quality-related complaints with Quality Assurance, Regulatory Affairs, and complainants
Maintain up-to-date knowledge of products, therapeutic areas, and client requirements
Ensure accurate documentation, high quality, and excellent customer service
Staff scientific medical affairs booths
Perform assigned on-call responsibilities
Contribute to process improvement affecting Medical Information Contact Center metrics
Maintain and enhance customer service for Medical Information Contact Center activities
Demonstrate commitment to diversity, equity, and inclusion

Requirements

What you’ll need

Associate, Bachelor’s or master’s degree in Nursing or a related healthcare discipline from an accredited institution
Strong clinical and healthcare background
Ability to interpret and communicate medical information clearly and accurately
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Able to work full time (40+ hours per week)
Flexible work scheduling as required by clients and management
Ability to travel up to 10%
Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology
Ability to critically evaluate medical literature
Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms
Therapeutic expertise
Preferred: advanced healthcare degree or higher in healthcare-related field or equivalent
Preferred: Registered Nurse (RN) or equivalent licensure
Preferred: minimum 2 years of work experience in medical and healthcare, pharmaceutical industry, or equivalent
Direct clinical or patient-facing healthcare experience strongly preferred
Contact Center experience preferred
Experience in Drug Information or specialty areas such as Oncology, Hematology, Immunology, rare disease, Neurology, or Cardiology

Benefits

Comp & perks

Competitive salaries and benefits
Reasonable accommodation for employees and qualified applicants with disabilities
Equal opportunity employment