Medical Information Representative

EVERSANA

. Respond independently to unsolicited medical information inquiries from healthcare professionals, consumers, patients, caregivers, and payers .

Posted 10/9/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $67,500 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in responding to medical inquiries and adverse event reporting while ensuring compliance with FDA regulations. Possesses strong clinical knowledge and communication skills to effectively collaborate with healthcare professionals and maintain high-quality customer service.

Highest-signal resume keywords

Medical Information Inquiry ResponseAdverse Event ReportingClinical Evaluation of Medical LiteratureRegulatory Compliance KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical BackgroundMedical Literature EvaluationAdverse Event DocumentationTherapeutic ExpertiseMedical Information Database Proficiency

Soft Skills

Excellent Communication SkillsTeam CollaborationIndependent Work AbilityFlexibility in Scheduling

Tools & Technologies

Telephony SystemsMicrosoft OfficeVideo Conference Platforms

Certifications & Qualifications

Registered Nurse (RN) Licensure

Industry Keywords

FDA RegulationsHealthcare DisciplinePharmaceutical IndustryMedical CommunicationsDiversity, Equity, and Inclusion

About the role

Key responsibilities & impact

Respond independently to unsolicited medical information inquiries from healthcare professionals, consumers, patients, caregivers, and payers
Identify, research, and critically evaluate medical literature to create responses
Identify and accurately document adverse events and product complaints
Perform intake and generate adverse event and product complaint reports in compliance with standard operating procedures
Make accurate assessments regarding the level and depth of information required
Write adverse event and product complaint narratives and document medical inquiries
Handle requests across phone, email, CRM, chat, and other platforms
Coordinate processes for responding to product quality-related complaints
Collaborate with Quality Assurance, Regulatory Affairs, and complainants
Maintain current knowledge of products, therapeutic areas, and client requirements
Ensure accurate documentation, high quality, and excellent customer service
Staff scientific medical affairs booths
Perform assigned on-call responsibilities
Contribute to process improvements affecting Medical Communications Contact Center metrics
Maintain and enhance customer service for the Medical Information Contact Center
Demonstrate commitment to diversity, equity, and inclusion

Requirements

What you’ll need

Associate, Bachelor’s or master’s degree in Nursing or a related healthcare discipline from an accredited institution
Strong clinical and healthcare background
Ability to interpret and communicate medical information clearly and accurately
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Able to work full time (40+ hours per week)
Flexible with work scheduling as required by clients and management
Ability to travel up to 10%
Knowledge of FDA post-marketing adverse event reporting regulations and safety terminology
Ability to critically evaluate medical literature
Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms
Therapeutic expertise
Minimum 2 years of work experience in medical and healthcare, pharmaceutical industry, or equivalent is preferred
Direct clinical or patient-facing healthcare experience is strongly preferred
Registered Nurse (RN) or equivalent licensure is preferred

Benefits

Comp & perks

Competitive salaries and benefits
Reasonable accommodation for employees and applicants with disabilities
Equal opportunity employment