Medical Information Specialist

EVERSANA

. Translate English documents into the target language and deliver translated responses by phone or in writing .

Posted 10/27/2026full-timeRemote • United Kingdom, Poland, Ireland, Italy, Portugal, Germany, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in translating medical documents and responding to drug information inquiries while ensuring compliance with regulatory requirements. Proficient in medical writing and maintaining high-quality customer service in a call center environment.

Highest-signal resume keywords

Translation SkillsMedical Writing ExperienceClinical BackgroundMicrosoft Office ProficiencyMedical Information Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TranslationMedical WritingAdverse Event ReportingData CollectionQuality Assurance Coordination

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Service

Tools & Technologies

Microsoft WordMicrosoft ExcelMedical Information Management SystemsSafety Databases

Industry Keywords

Life SciencesHealthcarePharmaceutical IndustryClinical SettingsRegulatory Compliance

About the role

Key responsibilities & impact

Translate English documents into the target language and deliver translated responses by phone or in writing
Triage and respond to drug information inquiries from healthcare professionals and patients
Disseminate drug information verbally or in written correspondence
Identify adverse events and product complaints during customer interactions
Conduct intake for initial adverse event and product complaint reports in compliance with SOPs
Fulfill local regulatory authority requirements for post-marketing adverse event reporting
Assess required information and determine the appropriate depth of data collection
Write adverse event and product complaint narratives and medical inquiry custom responses
Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants
Evaluate medical literature and develop written information for healthcare professionals
Support market and competitive product research, system development, sales training, and field liaison projects
Perform medical writing and assigned on-call duties
Maintain and improve Medical Communications Call Centre customer service and performance metrics

Requirements

What you’ll need

Life Sciences or healthcare degree or equivalent
Strong clinical background
Excellent verbal and written communication skills
English C1 level obligatory
Native French fluency essential
Strong translation skills
Experience in call center, medical information, pharmaceutical industry, and/or clinical settings preferred
Medical writing experience preferred
Proficiency in Microsoft Word, Excel, and other Windows applications
Experience using Medical Information Management Systems, Safety Databases, or equivalent
Must be legally eligible to work in the European Union or the UK
Ability to work US hours, in 9-hour shifts between 2pm and 2am CET, Monday-Friday
Ability to travel up to 10%

Benefits

Comp & perks

Home office-based work or European Hub Office
Flexible remote work arrangement
Great Place to Work certified employer
Diversity, Equity & Inclusion-focused workplace
On-call responsibilities assigned as needed
Travel generally not required, with travel up to 10%