FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in responding to medical inquiries and evaluating medical literature, with a strong foundation in clinical knowledge and regulatory compliance. Proficient in developing medical information content and collaborating with cross-functional teams to enhance customer service and operational efficiency.
Highest-signal resume keywords
Advanced Healthcare DegreePharmacist LicenseExperience in Contact CenterKnowledge of FDA RegulationsTherapeutic Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Literature EvaluationAdverse Event ReportingProduct Complaint HandlingMedical Information Content DevelopmentMarket ResearchContact Center Metrics ImprovementDrug Information ExpertiseClinical BackgroundFlexible SchedulingAbility to Lift Up to 25 Pounds
Soft Skills
Excellent Verbal CommunicationExcellent Written Communication
Tools & Technologies
Telephony SystemsMedical Information DatabasesMicrosoft OfficeVideo Conference PlatformsCRM Systems
Certifications & Qualifications
Pharmacist License
Industry Keywords
Pharmaceutical IndustryOncologyHematologyImmunologyRare DiseaseNeurologyCardiologyMedical Information Contact Center
About the role
Key responsibilities & impact- Respond to medical information inquiries from healthcare professionals, consumers, and payers
- Identify, research, and critically evaluate medical literature to create responses
- Write adverse event and product complaint narratives and custom medical inquiry responses
- Handle requests through phone, email, CRM, chat, and other platforms
- Identify adverse events and product complaints during customer interactions
- Perform intake to generate compliant adverse event and product complaint reports
- Apply FDA postmarketing adverse event reporting regulations and safety terminology
- Assess information requirements and determine the appropriate depth of intake
- Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants
- Maintain product, therapeutic-area, and client-specific knowledge
- Develop Medical Information content, including FAQs, Scientific Response Documents, and Custom Response Documents
- Staff scientific medical affairs booths
- Participate in assigned on-call responsibilities
- Conduct market and competitive product research
- Support operational and process improvements, field team training, and field liaison activities
- Maintain and improve contact center metrics and customer service
- Collaborate with medical writing and cross-functional teams
Requirements
What you’ll need- Advanced healthcare degree preferred, preferably PharmD or higher
- Strong clinical background
- Excellent verbal and written communication skills
- Pharmacist license preferred
- Experience in a contact center and pharmaceutical industry environment preferred
- Proficiency with telephony, Medical Information databases, Microsoft Office, and video conference platforms
- Therapeutic expertise
- Ability to critically evaluate medical literature
- Knowledge of Medical Information contact center systems and processes
- Experience in Drug Information or a specialty area preferred, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or another specialty
- Able to work full time and maintain flexible scheduling
- Able to travel up to 10%
- Must be able to perform the physical and mental requirements of the position, including sitting or standing for long periods and occasionally lifting up to 25 pounds
Benefits
Comp & perks- Competitive salary and benefits
- Remote work availability
- Reasonable accommodations for individuals with disabilities
- Equal opportunity employment