Medical Information Specialist

EVERSANA

. Respond to medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers .

Posted 10/14/2026full-timeRemote • Kansas • United StatesMid-LevelSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medical Information and adverse event reporting, with a strong clinical background and proficiency in evaluating medical literature. Capable of maintaining product knowledge and improving customer service metrics in a contact center environment.

Highest-signal resume keywords

Advanced Healthcare DegreePharmacist LicenseMedical Information DatabasesAdverse Event ReportingTherapeutic Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Critical Evaluation of Medical LiteratureDrafting Adverse Event NarrativesProduct Complaint ReportingMarket ResearchMedical Communications

Soft Skills

Excellent Verbal CommunicationExcellent Written Communication

Tools & Technologies

Telephony SystemsMicrosoft OfficeVideo Conference PlatformsCRM Systems

Certifications & Qualifications

Pharmacist License

Industry Keywords

Pharmaceutical IndustryContact CenterOncologyHematologyImmunologyNeurologyCardiologyRare Disease

About the role

Key responsibilities & impact

Respond to medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers
Identify, research, and critically evaluate medical literature to create responses
Draft adverse event and product complaint narratives and custom medical inquiry responses
Handle requests through phone, email, CRM, chat, and other platforms
Identify adverse events and product complaints during customer interactions
Conduct intake and generate adverse event and product complaint reports in compliance with procedures
Apply FDA postmarketing adverse event reporting regulations and safety terminology
Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants
Maintain product, therapeutic area, and client-specific knowledge
Develop Medical Information content, including FAQs, Scientific Response Documents, and Custom Response Documents
Staff scientific medical affairs booths
Perform assigned on-call responsibilities
Conduct market and competitive product research
Support operational and process improvements, field team training, and field liaison activities
Maintain and improve Medical Communications Contact Center metrics and customer service

Requirements

What you’ll need

Advanced healthcare degree preferred, preferably PharmD or higher
Strong clinical background
Excellent verbal and written communication skills
Pharmacist license preferred
Experience in a Contact Center and pharmaceutical industry environment preferred
Proficiency with telephony, Medical Information databases, Microsoft Office, and video conference platforms
Therapeutic expertise
Ability to critically evaluate medical literature
Knowledge of Medical Information contact center systems and processes
Experience in Drug Information or a specialty area, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or another specialty preferred
Ability to work full time and maintain flexible scheduling
Ability to travel up to 10%
Ability to perform the listed physical and mental requirements, including prolonged sitting or standing and occasionally lifting or moving up to 25 pounds

Benefits

Comp & perks

Remote work availability
Competitive salaries and benefits
Reasonable accommodations for qualified applicants with disabilities
Flexible work scheduling as required by clients and management
Global, inclusive and diverse workplace culture