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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating medical documents and responding to drug information inquiries while ensuring compliance with regulatory requirements. Proficient in medical writing and maintaining high-quality customer service in a medical communications environment.
Highest-signal resume keywords
Translation SkillsMedical WritingRegulatory ComplianceClinical BackgroundMedical Information Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TranslationMedical WritingAdverse Event ReportingDrug Information DisseminationQuality Assurance CoordinationMedical Literature EvaluationProcess ImprovementCustomer Service Metrics
Soft Skills
Verbal CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMedical Information Management SystemsSafety Databases
Certifications & Qualifications
Life Sciences DegreeHealthcare Degree
Industry Keywords
Pharmaceutical IndustryClinical ExperienceCall Center ExperiencePost-Marketing SurveillanceAdverse Event Reporting
About the role
Key responsibilities & impact- Translate English documents into the target language and deliver translated responses by phone or in writing
- Triage and respond to drug information inquiries from healthcare professionals and patients
- Disseminate drug information verbally or in writing
- Identify adverse events and product complaints during customer interactions
- Generate initial adverse event and product complaint reports in compliance with company and client SOPs
- Fulfill local regulatory authority requirements for post-marketing adverse event reporting
- Assess required information and the appropriate depth of information to collect
- Write adverse event and product complaint narratives and medical inquiry custom responses
- Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants
- Evaluate medical literature and develop written information for healthcare professionals
- Support market and competitive product research, system development, sales training, and field liaison projects
- Perform medical writing and assigned on-call responsibilities
- Maintain and improve Medical Communications Call Centre customer service and metrics
- Contribute to process improvement
Requirements
What you’ll need- Life Sciences or healthcare degree or equivalent
- Strong clinical background
- Excellent verbal and written communication skills
- English C1 level is obligatory
- Native-level fluency in French is essential
- Strong translation skills
- Ability to work Europe working hours between 8am–6pm CET Monday–Friday
- Legally eligible to work in the UK or European Union
- Computer proficiency in Microsoft Word, Excel, and other Windows applications
- Experience with Medical Information Management Systems, Safety Databases, or equivalent
- Ability to travel up to 10%
- Preferred: Pharma D / M Pharma, MSc in Life Sciences or healthcare, or related degrees such as BSc/MSc Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science
- Preferred experience in call center, medical information, pharmaceutical industry, clinical experience, or medical writing
Benefits
Comp & perks- Home office-based work / remote work options in eligible countries
- European Hub Office option
- Day off in lieu for working on Bank Holidays
- Equal Opportunity Employer and inclusive workplace culture