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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management skills with a focus on client services and operational management in the Life Sciences sector. Proficient in utilizing tools like SmartSheet and Microsoft Office to support project activities and ensure compliance with health and safety standards.
Highest-signal resume keywords
Project Management PrinciplesClient Services ExperienceLife Sciences Commercial OperationsMicrosoft Office ProficiencyStrong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData ReportingOperational ManagementCustomer ServiceAccount ManagementAnalytical SkillsMultitaskingTechnical Requirements TranslationSOP ComplianceOnboarding Management
Soft Skills
Interpersonal SkillsOrganizational SkillsCommunication SkillsInclusive BehaviorsProblem-Solving
Tools & Technologies
SmartSheetMicrosoft SharePointMicrosoft ExcelMicrosoft PowerPointMicrosoft WordConcur
Industry Keywords
Health StandardsRegulatory StandardsLife SciencesClient EngagementCross-Functional Collaboration
About the role
Key responsibilities & impact- Provide project management support to implement project plan activities in systems and tools
- Ensure activities follow health, safety, regulatory standards, and SOPs
- Coordinate communication with team members, vendors, and external stakeholders
- Maintain accurate project files, tracking systems, and records
- Oversee onboarding activities, including roster management and project setup in Concur and Salesforce
- Manage onboarding and offboarding tracking tasks for project teams
- Support cross-functional tasks involving CRM, incentive compensation, data, and reporting
- Coordinate communication with internal workstreams regarding project strategies and milestones
- Attend internal and external project calls
- Evaluate business opportunities and remove organizational barriers
- Collaborate with subject matter experts on operational execution
- Participate in status review and formal project review meetings
- Work with the Client Engagement Director to resolve issues
- Escalate unresolved issues with recommended mitigation strategies
- Manage administrative needs and project interdependencies
- Demonstrate inclusive behaviors and proactively manage bias
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 3+ years of experience in client services, operational management, or account manager role
- Knowledge of Life Sciences commercial operations
- Proficiency in Microsoft Office applications: SharePoint, Excel, PowerPoint, and Word
- Proficiency with SmartSheet
- Strong aptitude for automated systems
- Strong analytical skills
- Project management principles and skills
- Strong customer service and account management skills
- Strong organizational and multitasking skills
- Ability to translate customer needs into technical requirements
- Excellent oral and written presentation and interpersonal skills
- Ability to maintain confidentiality and ethical standards
- BA/BS degree preferred, or 3+ years of equivalent/relevant experience
- Travel requirement of 5%
- Availability for 40 hours per week, Monday-Friday
Benefits
Comp & perks- Competitive salaries and benefits
- Remote work option
- Equal opportunity employer
- Reasonable accommodation during the hiring process
- Diversity, equity, and inclusion commitment