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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities with a focus on client services and operational management, leveraging analytical skills and proficiency in automated systems to drive effective communication and collaboration across teams.
Highest-signal resume keywords
Project ManagementClient ServicesLife Sciences Commercial OperationsMicrosoft Office ProficiencyAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management PrinciplesAutomated SystemsData ReportingOnboarding ManagementCRM Management
Soft Skills
Interpersonal SkillsCustomer Service SkillsOrganizational SkillsMultitasking SkillsPresentation Skills
Tools & Technologies
ConcurSalesforceSmartSheetSharePointExcelPowerPointWord
Industry Keywords
Health StandardsSafety StandardsRegulatory StandardsSOPsOperational Execution
About the role
Key responsibilities & impact- Provide project management support to implement project plan activities in all systems/tools
- Ensure activities follow health, safety, regulatory standards, and SOPs
- Coordinate communication with team members, vendors, and external stakeholders
- Maintain accurate project files, tracking systems, and records
- Oversee onboarding activities, including roster management and project setup in Concur/Salesforce
- Manage onboarding and offboarding tracking tasks for project teams
- Support cross-functional tasks involving CRM, incentive compensation, data, and reporting
- Coordinate communication with internal workstreams on project strategies and milestones/deliverables
- Attend internal and external project calls
- Evaluate business opportunities and remove organizational barriers
- Collaborate with subject matter experts on operational execution
- Participate in status review and formal project review meetings
- Work with the Client Engagement Director to resolve issues
- Escalate unresolved issues with recommended mitigation strategies
- Manage administrative needs and project interdependencies
- Demonstrate inclusive behaviors and proactively manage bias
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 3+ years of experience in client services, operational management, or account manager role
- Knowledge of Life Sciences commercial operations
- Strong aptitude for automated systems
- Strong analytical skills
- Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) and SmartSheet
- Excellent oral, written, presentation, interpersonal, customer service, and account management skills
- Strong organizational and multitasking skills
- Fundamental understanding and application of project management principles and skills
- Ability to translate customer needs into technical requirements
- Maintain confidentiality and ethical standards
- BA/BS degree preferred, or 3+ years of equivalent/relevant experience
- Travel 5%
- Availability for 40 hours per week, Monday-Friday
Benefits
Comp & perks- Competitive salaries and benefits
- Remote work option
- Flexible accommodation during the interview and hiring process for qualified applicants with disabilities