Senior Director, Business Operations – Growth Enablement

EVERSANA

. Serve as operating partner to the President and leaders of Medical Affairs, Pharmacovigilance, Quality and Regulatory .

Posted 10/28/2026contractRemote • Kansas • United StatesSenior💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading commercial operations and contract management within the life sciences or pharma sectors, with a strong command of Salesforce for revenue systems and data governance. Proven ability to drive process standardization, manage renewals, and integrate acquired businesses effectively.

Highest-signal resume keywords

Salesforce ExpertiseCommercial Operations LeadershipContract Lifecycle Technology ImplementationP&L OwnershipPost-Merger Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue OperationsContract ManagementForecastingData GovernanceProcess DesignKPI ManagementBid StrategyChange ManagementRenewals ManagementIntegration Planning

Soft Skills

Cross-Functional LeadershipInfluence and Trust BuildingTeam DevelopmentExecutive PresenceCommunication

Tools & Technologies

SalesforceContract-Lifecycle TechnologyBusiness Intelligence ToolsDashboardsReporting Systems

Industry Keywords

Life SciencesPharmaSaaSGxP QualityRegulatory ServicesMedical AffairsPharmacovigilanceRFP/RFI ManagementMulti-Year Outsourcing DealsClinical Leadership

About the role

Key responsibilities & impact

Serve as operating partner to the President and leaders of Medical Affairs, Pharmacovigilance, Quality and Regulatory
Bring discipline, transparency and speed to lead generation, contracting, delivery and renewals
Lead Commercial Operations, Contracts and Business Operations teams
Partner with central commercial, Finance, Legal, IT and Human Resources teams
Meet service leaders, document shared-function challenges and create prioritized support plans
Run monthly operating reviews covering pipeline, bookings, renewals, margin, capacity, contracts and blockers
Establish Salesforce as the single source of truth from lead to closed business
Build dashboards for lead volume, conversion, sales velocity, win rate, pipeline coverage, forecast accuracy and bookings
Lead and develop the offshore Pre-Sales Lead and support end-to-end pre-sales and contracting
Establish RFx intake, bid/no-bid decisions, bid strategy, response management and win/loss reviews
Scale the contracts function and implement contract-lifecycle technology
Maintain a live contract register and proactive renewals engine
Standardize end-to-end processes including service catalog, SOWs, deal-to-delivery handoff, onboarding, change orders and invoicing readiness
Provide capacity, utilization and onshore/offshore visibility
Define the EVERSANA MEDICAL scorecard and operating cadence
Own forecasting by linking pipeline, bookings, capacity and revenue
Provide board- and investor-ready reporting
Co-own multi-year growth and annual operating plans with the President and service leaders
Govern pricing, deal economics, margin guardrails and competitive intelligence
Lead integration of acquired businesses and capabilities
Own the business systems roadmap and apply automation and AI to reporting, contract intake, renewals and handoffs

Requirements

What you’ll need

15+ years in life sciences services, pharma or SaaS
8+ years leading commercial operations, revenue operations, contracting or business operations
Hands-on command of Salesforce as a revenue system, including pipeline stage design, dashboards, forecasting and data governance
Experience leading a CRM cleanup or implementation
Experience selecting and implementing contract-lifecycle technology
Experience running a renewals discipline at scale
Strong understanding of PV, Medical Information and Medical Affairs, GxP Quality and Regulatory services and obligations, including GVP, ICH E2 series, 21 CFR Part 11 and quality agreements
Track record of owning or co-owning a P&L or bookings target
Experience closing multi-year, multi-million-dollar outsourcing deals
Experience leading post-merger integration across commercial, contract, systems and process workstreams
Experience scaling operations across regions, including offshore delivery and support teams
Executive presence with C-suite clients, internal leadership and investors
Ability to lead through influence across matrixed functions and earn the trust of scientific and clinical leaders
Experience building and developing high-performing teams through change and integration
Process design and standardization
Revenue systems, data governance and reporting, including Salesforce, contract management and business intelligence
KPIs, forecasting and operating rhythm
Contract and commercial risk governance and renewals management
Strategic account planning, pricing, deal desk, RFP/RFI (RFx) management and bid strategy
Integration planning and execution for acquisitions
Change management and adoption
Cross-functional leadership across commercial, Business Development, Pre-Sales, service lines, Finance, Legal and IT
Travel up to 20% to support clients, deal pursuits and global delivery hubs or on a need basis

Benefits

Comp & perks

Remote work options
Competitive salary and benefits
Reasonable accommodations during the hiring process
Equal opportunity employment
Travel support for clients, deal pursuits and global delivery hubs